Social Media

Siam Commercial Bank Reaches 200k Twitter Followers with @SCB_Thailand

Siam Commercial Bank Reaches 200k Twitter Followers with @SCB_Thailand

Social media banking. In August 2014, Siam Commercial Bank reached a major social media milestone with 200k twitter followers on the @SCB_Thailand twitter account. As part of our Visible Banking Twitter Watch series, my Team now tracks well over 3,000+ twitter accounts (banking, insurance, investment, cards and payments) globally: over 220 million twitter followers from 88 countries (1st May 2014). Congratulations to [...]

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HSBC’s SABB Bank Reaches 200k Twitter Followers with @SABBBank

HSBC’s SABB Bank Reaches 200k Twitter Followers with @SABBBank

Social media banking. In August 2014, HSBC’s SABB Bank reached a major social media milestone with 200k twitter followers on the @SABBBank twitter account. As part of our Visible Banking Twitter Watch series, my Team now tracks well over 3,000+ twitter accounts (banking, insurance, investment, cards and payments) globally: over 220 million twitter followers from 88 countries (1st May 2014). Congratulations to [...]

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Social Business

35 Quotes from 16 Top Social Customer Care Influencers [updated]

35 Quotes from 16 Top Social Customer Care Influencers [updated]

IBM’s Guy Stephens published a collection of views from some of the top social customer care leaders.  I listed their 35 most striking quotes on social customer service. (updated on 06/09/14) I found out about this IBM Social Business‘ Guy Stephens white paper ‘Five Years of Social Customer Care‘ on my friend Andrew Grill’s blog. I’d argue [...]

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Lloyds Banking Group Hires Digital Innovation Culture Manager

Lloyds Banking Group Hires Digital Innovation Culture Manager

Lloyds Banking Group demonstrates its commitment to create best-of-breed digital products and services by adding a Digital Innovation Culture Manager to its growing innovation team. In the last couple of years, Lloyds Banking Group has demonstrated its strategic commitment to push the digital transformation envelope in order to become the UK leader in digital banking with [...]

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Social Customer

Google’s Head of Retail EMEA on the Zero Moment of Truth

Google’s Head of Retail EMEA on the Zero Moment of Truth

In this video, Andy Burgess – Google’s Head of Retail EMEA highlights the importance of the zero moment of truth in social commerce. I invite you to watch this youtube video recently uploaded by the Google Enterprise team on the Zero Moment of Truth, ‘Atmosphere London 2014 – Andy Burgess – Interview‘. Andy Burgess – [...]

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Barclays Convinces Skeptic Mobile Banking Customers [VIDEOS]

Barclays Convinces Skeptic Mobile Banking Customers [VIDEOS]

Barclays bank aims to convince banking customers of the value of mobile banking with a tactical video marketing experiment tapping a limited form of the voice of the customer. Driving self-servicing is critical to any financial services firm, and mobile banking plays a critical part in strengthening the relationships with your banking customers. Barclays Bank [...]

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Lifestyle

ALS Ice Bucket Challenge: Global Social Business Banking Edition

ALS Ice Bucket Challenge: Global Social Business Banking Edition

VisibleBanking.com’s Christophe Langlois took up the ALS Ice Bucket Challenge and challenged four global social business banking leaders from Barclays, Standard Chartered, Axa and IBM. Unarguably, the ALS Ice Bucket Challenge viral phenomenon is much bigger in the US than anywhere  else. I decided to jump on the bandwagon and accept the Ice Bucket Challenge [...]

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5 Hilarious Spoof Videos: House of Thrones, Google Guy, Titanic, 1D, Dog Magic

5 Hilarious Spoof Videos: House of Thrones, Google Guy, Titanic, 1D, Dog Magic

5 of the funniest spoof videos on YouTube now: House of Thrones, the Google Guy (part 2), One Direction’s story of my life, Titanic’s honest trailer and some dog magic. On Visible Banking, I cover essentially the topics of social media and digital innovation with a key focus on financial services. Earlier this year, I [...]

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Other Recent Articles

Top 50 Social Business Twitter Accounts You Must Follow NOW [updated]

Top 50 Social Business Twitter Accounts You Must Follow NOW [updated]

| August 29, 2014 | 14 Comments

Top 50 influential twitter accounts covering Social Business that you must follow now and you’d love to count as twitter followers including Vanessa DiMauro, Glen Gilmore and Andrew Grill. (updated on 04/09/14) As part of my top social business influencers series, I put together my own list of top 50 social business twitter accounts. There is no [...]

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Top Financial Services CEOs Take up the #IceBucketChallenge [updated]

Top Financial Services CEOs Take up the #IceBucketChallenge [updated]

| August 27, 2014 | 0 Comments

If Barack Obama hasn’t, even top CEOs in financial services have started to accept the ALS Ice Bucket Challenge: UBS, TD Bank, Wells Fargo, U.S. Bank, Kasikornbank, Citi… (updated on 03/09/14) It’s good to see more and more President, CEOs and other Senior Executives at well-established financial institutions accepting the ALS Ice Bucket Challenge and [...]

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Top Financial Services Speakers: European Executive Summit 2014

Top Financial Services Speakers: European Executive Summit 2014

| August 26, 2014 | 0 Comments

VisibleBanking.com’s Christophe Langlois was invited to join the line up of keynote speakers at the Financial Services Forum’s European Executive Summit 2014 and discuss the business impact of social media on customer experience. Following a few successful speaking engagements with them over the years, the Financial Services Forum invited me to contribute to the success [...]

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Top Keynote Speakers: SAP Financial Services Forum London 2014

Top Keynote Speakers: SAP Financial Services Forum London 2014

| August 22, 2014 | 0 Comments

VisibleBanking.com’s Christophe Langlois was invited to join the line up of top keynote speakers at the SAP Financial Services Forum 2014 and discuss the business impact of social media on customer experience. Following a few successful speaking engagements with them over the years, SAP invited me to deliver the final keynote session on the first [...]

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