Financial Services Forum European Executive Summit 2014

Top Financial Services Speakers: European Executive Summit 2014’s Christophe Langlois was invited to join the line up of keynote speakers at the Financial Services Forum’s European Executive Summit 2014 and discuss the business impact of social media on customer experience.

Financial Services Forum European Executive Summit 2014Following a few successful speaking engagements with them over the years, the Financial Services Forum invited me to contribute to the success of their European Executive Summit 2014 (15-17 September, France).

I will share my personal views on the importance of social business in financial services and the business impact of social media on the customer experience.

About the European Executive Summit

The Financial Services Forum invites only senior industry executives to ensure that we have a strong and relevant peer group. It includes CEOs, Marketing Directors, Strategy Directors, Customer Experience Directors and invited guests from outside the financial services industry.

This year’s event is focusing on the strategic marketing challenges and opportunities in developing strong, differentiated customer experiences, through multi-channels.

We will discuss the key topic of customer-centricity which remains one of the most frequently invoked ideals for a financial services sector driven to rebuild trust.  What do we believe customer-centricity actually stands for?  And more importantly, how do your customers benefit from this approach?

The Participants: Financial Services CxOs and Directors

The delegates are coming from a broad range of financial institutions including, but not limited to: AEGON Direct Marketing, AXA Insurance, Bank of Ireland, Citibank International plc, Co-operative Insurance, Coutts and Co, Direct Line Group, Franklin Templeton, Invesco Perpetual, Just Retirement,, Saffron Building Society, Skandia Investment Management, Schroders, Sun Life Direct, and Tesco Bank.

The Keynote Speakers

I look forward to both joining as many peer conversations as possible during this exclusive three-day event and delivering an entertaining and insightful presentation like my fellow keynote speakers:

  • Anthony Thomson (@at_Thomson), Chairman at The Financial Services Forum (Chair)
  • Nigel Gilbert, Chief Marketing & Communications Officer at TSB
  • Mark Evans, Marketing Director at Direct Line Group
  • Julian Hynd, Director of Retail at NS&I
  • Paul Craven (@CravenPartners), Founder at Paul Craven Partners Ltd
  • Christophe Langlois (@Visible_Banking), Founder & CEO at
  • Peter Veash (@theBIOagency), CEO at The Bio Agency
  • Mike Williams, Strategy Director at The Bio Agency

Do you plan to attend the Financial Services Forum’s European Executive Summit 2014 in the gorgeous South-East of France?  If you do, I look forward to meeting you in person in mid-September.  And if you don’t, I invite you to still connect with the top keynote speakers on LinkedIn or twitter.

If you enjoyed reading my article or if you wanted to react, I invite you to connect with me here, on twitter (@Visible_Banking) and on google+.

What do you think?

Written by Christophe Langlois

Based in London for almost a decade, Christophe is an entertaining fintech marketing keynote speaker and a trusted advisor to the global financial services industry on the topics of digital marketing, innovation and B2B social media.

Christophe has contributed to over 140 events in 18 countries.

Currently, Christophe is advising a number of fintech startups on marketing and growth hacking and he is the Chief Marketing Officer of The Fintech Power 50, an exclusive annual programme helping fintech scale-ups to accelerate their growth globally.

Christophe's views on are his own.

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