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  • American Express Twitter Followers 700k Social Payments March 2014

    American Express Reaches 700k Twitter Followers with @AmericanExpress

    Social payments. In March 2014, American Express reached the outstanding social media milestone of 700k twitter followers with the @AmericanExpress twitter account. As part of our Visible Banking Twitter Watch series, my Team now tracks well over 3,000+ twitter accounts (banking, insurance, investment, cards and payments) globally: over 20 million twitter followers from 88 countries (1st March 2014). Congratulations to American Express (@AmericanExpress) for […] More

  • infographic retail banking branch digital signage 3-step to success

    2 INFOGRAPHICS on Retail Banking Branches: Digital Signage & New Design

    Two Q1 2014 infographics on the retail banking branch network in the US and the best ways to leverage digital signage to engage with your branch customers. While most banking and other fintech experts argue that banking branches are rapidly becoming obsolete, I invite you to check out those two insigthful infographics. The New Divers […] More

  • Nationwide Insurance Reaches 100k Twitter Followers with Nascar Nationwide

    Social media insurance. In September 2013, Nationwide Insurance reached a major milestone with 100k twitter followers for their Nascar Nationwide twitter account. My Visible Banking Team now tracks 3,000+ twitter accounts (banking, insurance, investment, cards and payments) globally: over 18 million twitter followers from 88 countries (1st September 2013) Congratulations to Nationwide insurance (@NASCAR_NNS) for recently reaching no less than 100,000 twitter followers! […] More

  • Bank of America Facebook Page August 2013

    Social Banking Customer Rates Bank of America’s Facebook Page 6/10

    Social media banking. The Visible Banking team invited a banking customer and social media user to review the Bank of America facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial services. […] More

  • Global Top 20 Twitter Accounts Financial Services August 2013

    Global Top 20 Twitter Accounts in Financial Services [17.6M Twitter Followers]

    My Visible Banking Team now tracks over 3,000 twitter accounts (banking, insurance, investment, cards and payments) in 89 countries. Check our top 20 twitter accounts in financial services globally (August 2013). Back in March 2009, my Visible Banking team started tracking twitter accounts and facebook pages from the worldwide financial services industry.  We are proud to be tracking now 3,051 twitter accounts […] More

  • American Family Facebook Page Social Media Insurance

    Social Insurance Customer Rates American Family’s Facebook Page 7/10

    Social media insurance. The Visible Banking team invited an insurance customer and social media user to review the American Family Insurance facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial services. […] More

  • Crowdsourcing Wells Fargo Bank Invites Facebook Fans Design Banking Stores

    Wells Fargo Invites Facebook Fans To Design its Stores [Banking Crowdsourcing]

    Wells Fargo bank invites its facebook fans -and banking customers- to flag the innovative features they’d like to find in their stores design. Simple banking crowdsourcing in action. As part of our Visible Banking Facebook Watch series, we track 1,200+ facebook pages from financial institutions based in over 80 countries, including Wells Fargo. Last week, my team […] More

  • P2P Insurance Customers Turn to Digital, Family and Friends for Advice

    P2P: Customers Turn to Digital Insurance, Family and Friends for Advice [SURVEY]

    P2P insurance. In a recent US survey Accenture finds that most insurance customers prefer digital insurance channels and turn to family and friends for advice. Over 4,000 US automobile and home insurance customers were surveyed by Accenture (@Accenture). The survey revealed that 76% of consumers prefer paying their insurance policies to an agent, while 58% […] More

  • Bank of America Reaches 100,000 Twitter Followers Visible Banking April 2013

    Bank of America Reaches 100,000 Twitter Followers for Media Relations

    Social media banking. Earlier this month, Bank of America reached 100,000 twitter followers for media relations on @BofA_News, over 320,000 twitter followers in total. My Visible Banking Team now tracks 2,000+ twitter accounts (banking, insurance, investment, cards and payments) globally: 10m twitter followers from 88 countries (31st March 2013). Congratulations to the Bank of America […] More