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  • Royal Bank Scotland FinTech Hackathon Banking Innovation

    RBS Hosts Public FinTech Hackathon with Open Bank Project

    Royal Bank of Scotland will host ‘hack make the bank’, a FinTech Hackathon next month in Edinburgh in partnership with the Open Bank Project team. This morning, I received an email from the Open Bank Project team inviting me to participate to the first public FinTech Hackathon hosted by RBS in Edinburgh on the 9th-11th of […] More

  • Lloyds Banking Group Simply Internet Banking Customer Experience

    Lloyds Simplifies Online/Mobile Banking, Drives Customer Experience

    Lloyds Banking Group is aiming to deliver an improved customer experience by simplifying their internet banking service, both online and on mobile. Lloyds Banking Group is making both online and mobile banking simpler.  Customers will see a number of improvements, like quicker access to their day-to-day banking tasks and a better experience on touch screen […] More

  • Said Business School Oxford Polaris Digital Academy

    Oxford University Aims to Foster Digital Banking Leadership

    The Said Business School is launching the Oxford Polaris Digital Academy, an invitation-only educational program on digital banking for CxOs. Oxford University has recently launched an education program aimed to help executives in the banking sectors to understand the digital banking business. The Saïd Business School and Polaris Consulting has collaborated a program known as the Oxford […] More

  • Lloyds Banking Group Digital Innovation Culture Manager

    Lloyds Banking Group Hires Digital Innovation Culture Manager

    Lloyds Banking Group demonstrates its commitment to create best-of-breed digital products and services by adding a Digital Innovation Culture Manager to its growing innovation team. In the last couple of years, Lloyds Banking Group has demonstrated its strategic commitment to push the digital transformation envelope in order to become the UK leader in digital banking with […] More

  • SAP Financial Services Forum London 2014

    Top Keynote Speakers: SAP Financial Services Forum London 2014

    VisibleBanking.com’s Christophe Langlois was invited to join the line up of top keynote speakers at the SAP Financial Services Forum 2014 and discuss the business impact of social media on customer experience. Following a few successful speaking engagements with them over the years, SAP invited me to deliver the final keynote session on the first […] More

  • Barclays Skeptic Customers Mobile Banking Experiment

    Barclays Convinces Skeptic Mobile Banking Customers [VIDEOS]

    Barclays bank aims to convince banking customers of the value of mobile banking with a tactical video marketing experiment tapping a limited form of the voice of the customer. Driving self-servicing is critical to any financial services firm, and mobile banking plays a critical part in strengthening the relationships with your banking customers. Barclays Bank […] More

  • Marketing Magazine Social Media Financial Services 2014 Visible Banking

    Social Customer Experience at the Marketing Magazine Financial Services Social Media 2014

    Visible Banking’s Christophe Langlois was invited by Marketing Magazine to speak about social customer experience in B2C at their Financial Services Social Media 2014 conference. A couple of months ago, the Marketing Magazine team (@MarketingUK) invited me to contribute to the 2014 edition of their annual Financial Services Social Media event. Event overview Financial Services […] More

  • Financial Times 2014 Retail Banking Conference Cap Gemini

    WRAP UP Financial Times 2014 Retail Banking Conference

    Top photos and insights from the Financial Times 2014 Retail Banking Conference on digital banking, social media and innovation.  The Event was sponsored by Capgemini. I just wanted to publish a short wrap up article on the Financial Times 2014 Retail Banking Conference which took place earlier this week. Despite a severe tube strike paralysing […] More