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  • Top Australian Banks Launch Social Media Spending Comparison Sites

    BIG DATA: Top Australian Banks Launch Social Media Spending Comparison Sites

    Top Australian Banks launch Social Media spending comparison sites. CommBank and NAB’s UBank launched their sites that pool transactional data to allow customers to compare their spending patterns with other Australians. CommBank’s Signals hub site collates on the debit and credit cards’ spending data of the customers comparing their everyday spending, personal loan payments, savings, […] More

  • Social Media Insurance Leaders And Customer Engagement

    INFOGRAPHIC: Social Media Insurance Leaders And Customer Engagement

    A new survey with infographic in the US assesses the performance of insurance companies in terms of Twitter, Youtube, Facebook achievements.  he rankings reflect the level of digital customer engagement from the social media insurance leaders. The report called “Who’s covered? Insurance Social Media Showdown determined insurers who have established the most meaning social media […] More

  • UK Insurers Struggle With Digital / Social Customer Care [SURVEY]

    UK Insurers Struggle With Digital / Social Customer Care [SURVEY]

    UK insurers struggle with digital and social customer care (via facebook or twitter) with only 48% of the basic online questions answered satisfactorily. Research, carried out by Eptica (@EpticaUK) Multichannel Customer Service Study, found that the performance of insurers is declining with the number of questions answered dropping by 2% from the 50% of the […] More

  • Linkedin Reaches 200M Members 2M In Financial Services

    INFOGRAPHIC: Linkedin Reaches 200M Members, 2M In Financial Services

    LinkedIn reaches 200 million members including 2 million members from the financial services sector. These numbers represent over 200 countries and territories, and are presented in 19 different languages. The bulk of LinkedIn members, about 74 million, are from the United States, 7 million from Canada, 11 million from Brazil, 11 million from United Kingdom, […] More

  • Twitter Reaches 200M Monthly Active Users, 400M Tweets a Day

    Twitter Reaches 200M Monthly Active Users, 400M Tweets a Day

    The service has announced that Twitter reaches 200M monthly active users, 400M tweets a day. Representing a 42% increase in the number of active user base, it has increased 60 million from March’s 140 million in less than a year. As the service celebrated its sixth year in March, the company announced that it has […] More

  • INFOGRAPHIC Twitter Followers: Top 10 Financial Institutions vs Top 10 Brands

    Social media infographic. My Visible Banking Team tapped our unique insights on twitter followers in financial services to create an insightful twitter infographic. Many people think there is little point for financial institutions to be on twitter as financial brands are not ‘cool’ and nobody wants to like their bank or insurance company.  Last month, we […] More