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  • Citi's CMO on Digital Innovation And Social Media Banking Strategy

    Citi’s CMO on Digital Innovation And Social Media Banking Strategy

    Citi’s CMO believes the bank’s innovative digital innovation and social media banking strategy will strengthen the 200-year-old business and make it more profitable. On December 5, new chief executive Michael Corbat cut over 84 branches of Citi‘s (@Citi) 4,000 branches, slashing 11,000 jobs. The move is said to be unrelated to the resignation of Michelle […] More

  • Seventy Percent Of Customers Think Online Customer Service will dominate in Ten Years

    70% Of Consumers Think Online Customer Service Will Lead By 2022

    Synthetix published a survey, undertaken among 500 UK and US consumers to highlight their opinion about self-service as a channel of choice. The survey showed that web self-service is the primary channel for consumers who source out information for after-sales service. It also revealed that 90% of consumers always check a website before calling or […] More

  • Top News Social Media Financial Services 14 December 2012 Visible Banking

    6 Unmissable Social Media Financial Services News Today #5

    6 Top Daily News on Social Media in Financial Services (14 December 2012): bank Execs and social reputation management, P2P payments on twitter, social customer service. Since 2007, we’ve curated the best social media in financial services news and initiatives worldwide.  We aim to publish on daily basis our selection of the top social media news in our regulated […] More

  • Top News Social Media Financial Services 10 December 2012

    6 Unmissable News Social Media In Financial Services Today #2

    6 Top Daily News on Social Media in Financial Services (10 December 2012): crowdsourcing is booming in APAC, Citi Awards for Innovative entrepreneurs, Bank Simple’s Customer Advocacy. Since 2007, we’ve curated the best social media in financial services news and initiatives worldwide.  We aim to publish on daily basis our selection of the top social media […] More

  • Top News Social Media Financial Services Daily #1 on Visible Banking

    7 Unmissable News Social Media In Financial Services Today #1

    7 Top Daily News on Social Media in Financial Services (06 December 2012): social customer service on twitter, social banking customer, CIMB’s facebook banking. Since 2007, we’ve curated the best social media in financial services news and initiatives worldwide.  We aim to publish on daily basis our selection of the top social media news in our […] More