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  • Deutsche Bank Social Customer Care Team Facebook Twitter

    Deutsche Bank Promotes Twitter and Facebook Social Customer Care

    Deutsche Bank just released a video on YouTube promoting its social customer care activity on twitter and facebook. As I mentioned previously on Visible Banking, Deutsche Bank has ramped up its social customer care capability within the last 12 months with a dedicated twitter account and facebook page.   Earlier this week, the German bank […] More

  • Hello Bank Gives Social Customer Care Center Stage in Latest TV Ads

    BNP Paribas’ new European digital bank, Hello Bank! gives social customer care (webchat, twitter, facebook) center stage in their latest TV ads. A few days ago, Hello Bank published on its official YouTube channel another three videos putting the emphasis on their social customer care service via webchat (or arguably twitter for that matter): ‘Hello […] More

  • Bank of America Facebook Page August 2013

    Social Banking Customer Rates Bank of America’s Facebook Page 6/10

    Social media banking. The Visible Banking team invited a banking customer and social media user to review the Bank of America facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial services. […] More

  • Citi Bank Taps Social Media Banking For Home Owner Support

    Citi Bank Taps Social Media Banking For Homeowner Support [VIDEO]

    Social Business. With Citi bank taps digital and social media banking to support US homeowners. The video features Get Satisfaction’s CEO, Wendy Lea. I’ve always been a big advocate for a holistic approach to social media and its integration with a totally owned digital asset, whether the financial institution’s website or a dedicated microsite […] More

  • TooKam Credit Agricole Social Media Bank Turns 2

    TooKam, Credit Agricole’s Social Media Bank, Turns 2, Attracts 3K Banking Customers

    Social media banking. TooKam, Credit Agricole’s 100% digital social media bank, turns 2, celebrates: 3K customers, 85K web facebook chat, 4M virtual currencies distributed. Time flies. I still remember vividly covering the launch of, another digital banking innovation from the Credit Agricole Pyrenees Gascogne under the leadership of its visionary CEO Jean Philippe. I invite […] More

  • GTBank Launches Social Banking, Becomes Top Social Media Bank on Facebook

    GTBank Launches Social Banking, Becomes Top Facebook Social Media Bank

    Social banking. Nigeria GTBank, which already provides the most proactive social customer care on facebook, officially launched its facebook banking service for bank account opening. Yesterday, Nigeria’s GTBank, Guaranty Trust Bank PLC, officially announced on facebook, where else, its social banking services, anywhere, anytime, any device. I have to say I was slightly surprised to notice so much […] More

  • Webinar Social Media Monitoring Social Customer Care Financial Services Visible Banking

    Social Media Monitoring For Financial Services, Social Customer Care [WEBINAR]

    Social media financial services. Listen to Frank Eliason and Christophe Langlois contributing to the webinar on ‘Social Media Monitoring For Financial Services, Social Customer Care’ on 18 April. On 18th April 2013, I will have the pleasure to share my views on social media in financial services with one of my banking innovation friends and fellow […] More

  • RSA Insurance Social Media Strategic Framework Thought Leadership

    RSA Insurance Social Media Strategic Framework – Thought Leadership

    Social Media Financial Services. RSA Insurance Social Media Strategic Framework, my video interview with Jon Sellors, Group Head of Thought Leadership. Recently, at a social media in financial services event in London, I had the opportunity to spend some time with one of my fellow speakers, Jon Sellors – Group Head of Thought Leadership at RSA […] More