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  • Social Media Mobile Financial Services Mondato Summit Europe 2014

    Social Media and Mobile Financial Services at Mondato Summit Europe 2014

    Visible Banking’s Christophe Langlois will engage the audience on the role of social media in the adoption of mobile financial services at the Mondato Summit Europe 2014. I’ve been invited by the Mondato Team to come talk about ‘the Role of Social Networks in Future Mobile Adoption‘ and lead a roundtable discussion on social media […] More

  • Hello Bank Gives Social Customer Care Center Stage in Latest TV Ads

    BNP Paribas’ new European digital bank, Hello Bank! gives social customer care (webchat, twitter, facebook) center stage in their latest TV ads. A few days ago, Hello Bank published on its official YouTube channel another three videos putting the emphasis on their social customer care service via webchat (or arguably twitter for that matter): ‘Hello […] More

  • ICICI Bank Facebook Page August 2013

    Social Banking Customer Rates ICICI Bank Facebook Page 6/10

    Social media banking. The Visible Banking team invited a banking customer and social media user to review the ICICI Bank facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial services.  We […] More

  • First Direct Conducts Social Media Experiment with 40 Twitter Facebook Addicts

    First Direct Conducts Social Media Experiment with 40 Twitter Facebook Addicts

    Social media banking. UK bank first direct conducted a 1-month social media experiment with 40 self-confessed social media addicts (twitter and facebook). This social media experiment by first direct revealed that some Twitter and Facebook users suffer from severe withdrawal symptoms when prohibited to use these networks for 28 days. To make sure particpants follow […] More

  • GTBank Launches Social Banking, Becomes Top Social Media Bank on Facebook

    GTBank Launches Social Banking, Becomes Top Facebook Social Media Bank

    Social banking. Nigeria GTBank, which already provides the most proactive social customer care on facebook, officially launched its facebook banking service for bank account opening. Yesterday, Nigeria’s GTBank, Guaranty Trust Bank PLC, officially announced on facebook, where else, its social banking services, anywhere, anytime, any device. I have to say I was slightly surprised to notice so much […] More