More articles

  • Max Life Insurance CMO on Social Media, Customer Centricity, Online Reputation

    Max Life Insurance CMO on Social Media, Customer Centricity, Online Reputation

    Max Life Insurance CMO and Head of IT share their views on social media, customer centricity and online reputation in life insurance. Customer Centricity Anisha Motwani, CMO says that technology plays a part in facilitating end-to-end solution in life insurance by smoothing the process flows of claims, payments, and approvals. She believes that technology is […] More

  • Top News Social Media Financial Services 14 December 2012 Visible Banking

    6 Unmissable Social Media Financial Services News Today #5

    6 Top Daily News on Social Media in Financial Services (14 December 2012): bank Execs and social reputation management, P2P payments on twitter, social customer service. Since 2007, we’ve curated the best social media in financial services news and initiatives worldwide.  We aim to publish on daily basis our selection of the top social media news in our regulated […] More

  • Only Four Percent Of Top Australian CEOs Are Tapping Twitter and Social Media

    Only 4% Of Top Australian CEOs Are Tapping Twitter And Social Media

    Majority of chief executive officers in the top 100 companies in Australia do not use social media. They are ignoring Twitter, and as a result, they close themselves to one of the most powerful communication tools in the world. CEOs do not use social media in fear of harming their reputation and their companies’. They […] More

  • 7 Top News Social Media Financial Services 11 December 2012 Visible Banking

    7 Unmissable News Social Media In Financial Services Today #3

    7 Top Daily News on Social Media in Financial Services (11 December 2012): P2P Lending to be regulated in the UK, APAC insurers to focus on social media in 2013. Since 2007, we’ve curated the best social media in financial services news and initiatives worldwide.  We aim to publish on daily basis our selection of the top social […] More

  • Social Customer Care: No Way Back. Pandora’s Box is Open.

    In a recent guest article for an industry leading magazine in the UK, I share my vision on social customer care, including twitter and facebook, and its importance to the financial services industry. Pandora’s box is open. There is no way back. Since I launched Visible Banking five years ago, I’ve been regularly invited to write […] More

  • Within 4 days, FNB Wins Twitter Battle and Launches Mobile Vouchers on Facebook

    The last four days have proved incredibly positive for South Africa’s FNB.  During that short period of time, the South African bank enjoyed a high volume of positive conversations on facebook AND on twitter, and launched an innovative mobile vouchers initiative on facebook. FNB is unarguably the most engaged South African financial institution on social […] More

  • Kabbage: for SMEs, More Social Media Engagement = More Cash [INTERVIEW]

    Through its intuitive online platform, Kabbage helps small businesses gets access to funds whenever they need it, close to instantly via PayPal. Last week, I covered Finovate Europe 2012 live on the Visible Banking blog.  At the end of another long day packed with innovative digital services and platforms, I managed to record a short interview with […] More

  • SPEAR.fr: l’Epargne Solidaire ‘a la Banca Civica’ en ‘Marque Blanche’

    Spear.fr fournit aux institutions financières françaises une plateforme de crowdfunding facilitant l’épargne solidaire sur le modèle de Caja Navarra (maintenant au sein du groupe bancaire ‘Banca Civica’). La semaine dernière, je me suis déplacé à Paris pour contribuer a la 7eme edition du BarCampBank Paris ou j’ai passé une excellente journée avec près d’une centaine de passionés […] More

  • Is NAB Having Post ‘Break Up’ Afterthoughts? [Crisis Management]

    As most of you already know, I am about to wrap up a successful business trip in Singapore and Australia. My schedule in Australia was already packed with many business meetings and social media workshops lined up with many financial institutions.  But I was delighted to see so many news and events took place in Sydney in the last […] More