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  • Hello Bank Gives Social Customer Care Center Stage in Latest TV Ads

    BNP Paribas’ new European digital bank, Hello Bank! gives social customer care (webchat, twitter, facebook) center stage in their latest TV ads. A few days ago, Hello Bank published on its official YouTube channel another three videos putting the emphasis on their social customer care service via webchat (or arguably twitter for that matter): ‘Hello […] More

  • The Lab AIB Bank Launches Futuristic Branch Banking Innovation

    The Lab: AIB Bank Opens First Digital Banking Store [Innovation]

    Banking innovation. Allied Irish Bank (AIB) opens The Lab, their first digital banking store, offers free use of iPads, iMac & wifi, and a unique banking experience. Earlier today, AIB Bank announced on social media (facebook and twitter) the launch of their brand new branch of the future, The Lab.  The grand opening to the public will take […] More

  • Instabank Taps Social Media Banking Facebook Mobile Banking PFM

    Russia Instabank Taps Social Media, Mobile Banking, Facebook, PFM

    Social Media Banking. Similarly to Simple, Instabank launches in Russia with a focus on mobile banking, facebook and PFM. This innovative bank is backed by VPB and Masterbank. It is not a replacement to traditional banks, rather a new way to do business for people with Smartphones and Facebook accounts or social media banking. Customers who sign […] More

  • 200 Million Banking Customers Will Bank on Their Tablets by 2017

    200 Million Banking Customers Will Bank on Their Tablets by 2017

    Mobile Banking Innovations. 200 million banking customers will bank on their tablets by 2017, mainly for bill presentment and payment transactional banking, according to a Juniper Research report. Juniper Research (@juniperresearch) studies show that the acceptance of bill presentment and payment (MBPP) in transactional tablet banking will increase, representing 19% of the total mobile banking customers in […] More

  • Third of Banking Customers Would Switch Banks For Peer Reviews

    Third of Banking Customers Would Switch Banks For Peer Reviews [VOC]

    According to YouGov poll conducted by BT, a third of banking customers would switch banks for peer reviews. Research showed that a majority of 6,500 people from six countries would value a portable account number. These countries include Spain (76%), Hong Kong (70%), France (64%), Germany (61%), and UK (62%). The factors that were less […] More

  • M-Remittances Mobile Transfers Payment Innovation Visible Banking

    M-Remittances: The New El Dorado For Mobile Transfers? [Payment Innovation]

    Manuel Romero – Multichannel Innovation at Barclays Bank Spain shares his views on the potential of m-remittances for mobile transfers and payment innovation. On 4th February 2012, we turned 5 on that date, I announced the launch of the ‘Visible Banking Stars‘ programme as well as the total redesign of If you are interested in […] More

  • South Africa FNB CEO Social Media Banking Mobile Payments Twitter

    8 Questions To FNB’s CEO On Social Media Banking, Mobile Payments, Twitter

    For our sixth edition of our ‘5 Questions on Digital Innovation‘ (including social media banking, twitter, mobile…), I interviewed the digitally engaged CEO of  FNB Bank in South Africa, Michael Jordaan. Me and my Visible Banking team have been closely following First National Bank (FNB) in the last few years. Indeed, under the leadership of Michael […] More