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  • Citi Private Banking Dena Brumpton Digital Innovation Wealth Management

    The Importance of Digital Innovation in Private Banking [INTERVIEW]

    In her interview with Euromoney Magazine, Citi Private Banking’s COO, Dena Brumpton highlights the importance of digital innovation and client experience in wealth management. Euromoney Magazine recently published the short video above as part of the Euromoney Innovations in Wealth Management Awards. Dena Brumpton: “Innovation in private banking is critical and the bottom line is it’s […] More

  • Barclays Skeptic Customers Mobile Banking Experiment

    Barclays Convinces Skeptic Mobile Banking Customers [VIDEOS]

    Barclays bank aims to convince banking customers of the value of mobile banking with a tactical video marketing experiment tapping a limited form of the voice of the customer. Driving self-servicing is critical to any financial services firm, and mobile banking plays a critical part in strengthening the relationships with your banking customers. Barclays Bank […] More

  • AIB Bank Mobile Banking Digital

    AIB Bank Reaches Mobile Banking Milestone with 500,000 Active Users

    Ireland’s AIB Bank has recently reached a digital banking milestone with 500,000 active mobile banking users. Last week, AIB Bank released a youtube video promoting their latest digital banking achievement, ‘500,000 users actively using AIB Mobile Banking‘. Congratulations to AIB for reaching this major mobile banking milestone.  But their video doesn’t tell us much. Please […] More

  • Moven Bank Parodies Poor Banking Customer Experience

    In this ‘fun’ video, Brett King’s innovative Moven (bank) parodies the poor customer experience provided by traditional banks. Just in case you missed it, I invite you to watch this YouTube video: ‘Another Frustrated Bank Customer‘.   More seriously, you will find more about Moven‘s features on the go in two other videos posted by […] More

  • CommonWealth Bank Banking Innovation Customer Privacy

    Banking Innovation Leader Guarantees Customer Information is Private and Safe

    Big data, PFM and social media each present an immense opportunity to better target, empower and serve banking customers. CommonWealth Bank guarantees customer privacy and safety of personal information. A couple of days ago, I came across this 5-video series on innovation and customer privacy on the CommonWealth Bank of Australia YouTube channel. In the […] More

  • BNP Paribas TEB Mobile Banking App Samsung Gear2 Smartwatch Wearables

    TEB Banks on Wearables with First Banking App for Latest Samsung SmartWatch

    Wearables. BNP Paribas TEB is pushing the mobile banking innovation envelope once again with world’s first banking application for Samsung Galaxy Gear 2 smartwatch. Yesterday, TEB‘s Head of Mobile Financial Services and new technology implementation made me aware of their latest mobile banking innovation. Just six month after launching Turkey’s first financial application on Google Glass, the […] More

  • Social Media Mobile Financial Services Mondato Summit Europe 2014

    Social Media and Mobile Financial Services at Mondato Summit Europe 2014

    Visible Banking’s Christophe Langlois will engage the audience on the role of social media in the adoption of mobile financial services at the Mondato Summit Europe 2014. I’ve been invited by the Mondato Team to come talk about ‘the Role of Social Networks in Future Mobile Adoption‘ and lead a roundtable discussion on social media […] More

  • Standard Bank YouTube Video Twitter Outreach Christophe Langlois

    Standard Bank Promotes Mobile App with Fun Twitter Outreach Strategy

    Standard bank promotes its new mobile banking app with fun, close to real time, social media outreach strategy targeting customers and top influencers on twitter. Last week, I noticed a series of new and rather unusual videos on the youtube channel of South Africa’s Standard Bank.  The bank has adopted a fresh, original approach when […] More

  • Credit Agricole Centre Est Promotes Digital Banking Services Social Media

    Credit Agricole Fosters the Appeal for Digital Banking Nationwide [VIDEO]

    One regional bank from the Credit Agricole banking group released a youtube video promoting their digital banking services outside the largest French cities. I invite you to watch the Credit Agricole Centre-Est’s video available on YouTube, ‘Agence Locale et Digitale Crédit Agricole Centre Est‘. The description reads: “Proximity is at the heart of value creation: […] More