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  • Esurance Facebook Page August 2013

    Social Insurance Customer Rates Esurance Facebook Page 8/10

    Voice of the Customer. The Visible Banking team invited an insurance customer and social media user to review the Esurance facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial services.  We […] More

  • P2P Insurance Customers Turn to Digital, Family and Friends for Advice

    P2P: Customers Turn to Digital Insurance, Family and Friends for Advice [SURVEY]

    P2P insurance. In a recent US survey Accenture finds that most insurance customers prefer digital insurance channels and turn to family and friends for advice. Over 4,000 US automobile and home insurance customers were surveyed by Accenture (@Accenture). The survey revealed that 76% of consumers prefer paying their insurance policies to an agent, while 58% […] More

  • Axa Metrobank Card Square Mobile Payments Insurance Innovation

    AXA and Metrobank Card Launch Mobile Payment Service for Insurance [INNOVATION]

    Insurance innovation. Axa and Metrobank card launched a Square-like mobile payment service via credit cards, on smartphones and tablets, for life insurance in the Philippines. AXA Philippines launches MSwipe, the country’s first mobile insurance payment system. MSwipe allows Axa agents to accept real-time credit card payment transactions using their mobile devices such as smartphones or […] More

  • Malayan Insurance Launches First Facebook Insurance Online Store Innovation

    APAC Insurer Launches 1st Facebook Insurance Online Store [INNOVATION]

    Social media insurance. APAC insurer Malayan Insurance launched the 1st facebook online store where facebook fans can buy wide range of non-life insurance products including travel. In response to the growing demand for lifestyle insurance coverage online, Malayan Insurance has introduced a digital first: the Malayan Insurance Facebook Online Store. The app has been available […] More

  • Infographic Twitter Financial Services Worldwide March 2013

    INFOGRAPHIC Twitter in Financial Services: 10M Twitter Followers, 2K Accounts Globally

    Twitter financial services. My Visible Banking Team now tracks 2,000+ twitter accounts (banking, insurance, investment…) globally: 10m twitter followers from 88 countries (31st March 2013). Back in March 2009, my Visible Banking team started tracking twitter accounts and facebook pages from the worldwide financial services industry.  We are proud to be tracking now 2,040 twitter accounts in […] More

  • Insurance Innovation: ‘jFloat’ New UK P2P Insurance Platform Coming Soon

    Insurance Innovation: ‘jFloat’ New UK P2P Insurance Platform Coming Soon

    Social media insurance. After Friendsurance, ‘jFloat’ a new Peer-to-Peer insurance platform will launch soon in the UK. They aim to bring transparency and generate significant cost savings. The model will have its target invite-only launch in July and will close a round of less than £1 million in a few weeks. It aims to side-step the […] More

  • Webinar Social Media Monitoring Social Customer Care Financial Services Visible Banking

    Social Media Monitoring For Financial Services, Social Customer Care [WEBINAR]

    Social media financial services. Listen to Frank Eliason and Christophe Langlois contributing to the webinar on ‘Social Media Monitoring For Financial Services, Social Customer Care’ on 18 April. On 18th April 2013, I will have the pleasure to share my views on social media in financial services with one of my banking innovation friends and fellow […] More

  • RSA Insurance Social Media Strategic Framework Thought Leadership

    RSA Insurance Social Media Strategic Framework – Thought Leadership

    Social Media Financial Services. RSA Insurance Social Media Strategic Framework, my video interview with Jon Sellors, Group Head of Thought Leadership. Recently, at a social media in financial services event in London, I had the opportunity to spend some time with one of my fellow speakers, Jon Sellors – Group Head of Thought Leadership at RSA […] More

  • ReInsurance Online Community Attracts 342 Firms from 38 Countries In 9 Months

    (Re)Insurance Online Community Attracts 342 Firms From 38 Countries In 9 Months

    Social media insurance. (Re)Insurance online community, MySlipcase, attracts over 1,200 members from 342 insurance and reinsurance firms from 38 countries in 9 months. Willis (@WillisGroup), BMS (@BMSGROUP), Catlin (@CatlinGroup), the British Insurance Brokers’ Association (@BIBAbroker), and Liberty Syndicates (@LibertySynd) became the first to take up unique company pages on the website. The site has over 1,200 active […] More