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  • La Caixa Social Banking Facebook App Social Media

    European Bank Launches Transactional Social Banking App on Facebook

    La Caixa’s CaixaBank, one of the most innovative banks in digital and mobile banking globally, launched the first transactional social banking app on Facebook in Europe. La Caixa’s CaixaBank became the latest retail bank to join the social banking bandwagon. Please find below the official press release.   CaixaBank has launched a Facebook application that […] More

  • Hello Bank Gives Social Customer Care Center Stage in Latest TV Ads

    BNP Paribas’ new European digital bank, Hello Bank! gives social customer care (webchat, twitter, facebook) center stage in their latest TV ads. A few days ago, Hello Bank published on its official YouTube channel another three videos putting the emphasis on their social customer care service via webchat (or arguably twitter for that matter): ‘Hello […] More

  • Bank of America Facebook Page August 2013

    Social Banking Customer Rates Bank of America’s Facebook Page 6/10

    Social media banking. The Visible Banking team invited a banking customer and social media user to review the Bank of America facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial services. […] More

  • ICICI Bank Facebook Page August 2013

    Social Banking Customer Rates ICICI Bank Facebook Page 6/10

    Social media banking. The Visible Banking team invited a banking customer and social media user to review the ICICI Bank facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial services.  We […] More

  • Barclays Bank UK Facebook Page August 2013

    Social Banking Customer Rates Barclays Bank Facebook Page 6/10

    Voice of the Customer. The Visible Banking team invited a banking customer and social media user to review the Barclays Bank UK facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial […] More

  • Commonweath Bank Facebook Page Social Media Banking

    Social Banking Customer Rates Commonwealth Bank’s Facebook Page 7/10

    Voice of the Customer. The Visible Banking team invited a banking customer and social media user to review the Commonwealth Bank of Australia facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in […] More

  • Crowdsourcing Wells Fargo Bank Invites Facebook Fans Design Banking Stores

    Wells Fargo Invites Facebook Fans To Design its Stores [Banking Crowdsourcing]

    Wells Fargo bank invites its facebook fans -and banking customers- to flag the innovative features they’d like to find in their stores design. Simple banking crowdsourcing in action. As part of our Visible Banking Facebook Watch series, we track 1,200+ facebook pages from financial institutions based in over 80 countries, including Wells Fargo. Last week, my team […] More

  • Interbank Peru Invites Banking Customers Use Twitter Facebook SocialMediaBanking

    Interbank Peru Invites Banking Customers to Use Twitter, Facebook and Relax [VIDEO]

    Social media banking. In a new YouTube video, Interbank Peru invites its banking customers to connect with them on twitter and facebook and allow more time for themselves. Interbank Peru has recently launched a new microsite, Reencuentrate, inviting Peruvians to reacquaint themselves, relax and allow more time for their passions, their fiends and family. The campaign includes a […] More

  • GTBank Launches Social Banking, Becomes Top Social Media Bank on Facebook

    GTBank Launches Social Banking, Becomes Top Facebook Social Media Bank

    Social banking. Nigeria GTBank, which already provides the most proactive social customer care on facebook, officially launched its facebook banking service for bank account opening. Yesterday, Nigeria’s GTBank, Guaranty Trust Bank PLC, officially announced on facebook, where else, its social banking services, anywhere, anytime, any device. I have to say I was slightly surprised to notice so much […] More

  • BNP Paribas to launch hello bank digital social media bank goal 500k new customers by 2018

    With 100% Digital Social Media Bank, BNP Paribas Aims For 500K New Customers

    Social media banking. BNP Paribas is about to launch ‘hello bank’, a new 100% digital bank tapping social media. The bank aims to attract 500,000 new customers by 2018. Over the years, BNP Paribas established itself as a champion for banking innovation.  The digital banking management team have demonstrated their commitment to be the first […] More