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  • Roberto Ferrari CheBanca Digital Banking New Skills

    CheBanca! Digital Banking: New Skills and Capability Needed [INTERVIEW]

    In my video interview, Roberto Ferrari – CheBanca!’s General Manager, lists the new skills needed to drive digital banking and design superb customer experiences.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social […] More

  • CheBanca! Digital Commerce Roberto Ferrari

    CheBanca! Banking on Digital Commerce [INTERVIEW]

    In my video interview, Roberto Ferrari – CheBanca!’s General Manager, confirms the importance for banks to embrace digital commerce.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social Media stream of their EFMA […] More

  • Marco Marazia Banca Widiba Customer Reviews

    Banca Widiba: Banking on Reviews, Customer Empowerment

    In my video interview, Marco Marazia – Banca Widiba’s !’s Head of Business and Offers talks us through their focus on empowering the customer via transparency.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social Media […] More

  • Deepak Sharma Kotak Bank Social Collaboration Innovation

    Kotak Bank: Social Collaboration Drives Innovation [INTERVIEW]

    In my video interview, Deepak Sharma – Kotak Mahindra Bank’s Head of Digital Initiatives talks about social collaboration as an innovation driver.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social Media stream of their […] More

  • Digitisation Retail Banking EFMA Mysis

    The Digitisation of Retail Banking [INFOGRAPHIC]

    The EFMA published this infographic on the digitisation of retail banking to tease its upcoming study on ‘banks’ evolution to customer-driven sales’ in partnership with Mysis. The EFMA will publish in July 2015 their study on ‘Customer-centric, product-centric, sales-centric: Banks’ evolution to customer-driven sales‘. Efma database research highlights that the number one management priority for […] More

  • Said Business School Oxford Polaris Digital Academy

    Oxford University Aims to Foster Digital Banking Leadership

    The Said Business School is launching the Oxford Polaris Digital Academy, an invitation-only educational program on digital banking for CxOs. Oxford University has recently launched an education program aimed to help executives in the banking sectors to understand the digital banking business. The Saïd Business School and Polaris Consulting has collaborated a program known as the Oxford […] More

  • Lloyds Banking Group Skills Digital Champions Go ON UK

    Lloyds Will Train 20,000 ‘digital champions’ by 2017

    Lloyds Banking Group announced its commitment to train 20,000 ‘digital champions’ by 2017 to empower its customers online and on mobile with better digital skills. Last week, Lloyds Banking Group has announced that one in every four of their colleagues will be dedicated to helping people and institutions use the internet to improve their digital […] More

  • Digital Banking Social Media EFMA Distribution Summit 2015

    Digital Banking and Social Media at EFMA Distribution Summit 2015

    Visible Banking’s Christophe Langlois will share his expert views on digital banking and social media at the European Financial Marketing Association (EFMA) Distribution Summit 2015. This is another exciting week: following my session at the Financial Services Forum’s ‘Annual Member’s Conference: Customers are Setting the Business Agenda‘ on Tuesday, I will head to London Gatwick […] More

  • Lloyds Banking Group Digital Innovation Culture Manager

    Lloyds Banking Group Hires Digital Innovation Culture Manager

    Lloyds Banking Group demonstrates its commitment to create best-of-breed digital products and services by adding a Digital Innovation Culture Manager to its growing innovation team. In the last couple of years, Lloyds Banking Group has demonstrated its strategic commitment to push the digital transformation envelope in order to become the UK leader in digital banking with […] More

  • Moven Bank Parodies Poor Banking Customer Experience

    In this ‘fun’ video, Brett King’s innovative Moven (bank) parodies the poor customer experience provided by traditional banks. Just in case you missed it, I invite you to watch this YouTube video: ‘Another Frustrated Bank Customer‘.   More seriously, you will find more about Moven‘s features on the go in two other videos posted by […] More