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  • SAP Financial Services Forum London 2014

    Top Keynote Speakers: SAP Financial Services Forum London 2014’s Christophe Langlois was invited to join the line up of top keynote speakers at the SAP Financial Services Forum 2014 and discuss the business impact of social media on customer experience. Following a few successful speaking engagements with them over the years, SAP invited me to deliver the final keynote session on the first […] More

  • Top Italian Banks on Social Media [INFOGRAPHIC]

    This social media banking infographic will give you an indication on how active italian banks are on social media with a key focus on twitter and Facebook. I thought I’d quickly share this recent infographic on social media banking from Their full report includes the likes of Unicredit, ING Direct and BNP Paribas’ Hello Bank. […] More

  • BNP Paribas TEB Mobile Banking App Samsung Gear2 Smartwatch Wearables

    TEB Banks on Wearables with First Banking App for Latest Samsung SmartWatch

    Wearables. BNP Paribas TEB is pushing the mobile banking innovation envelope once again with world’s first banking application for Samsung Galaxy Gear 2 smartwatch. Yesterday, TEB‘s Head of Mobile Financial Services and new technology implementation made me aware of their latest mobile banking innovation. Just six month after launching Turkey’s first financial application on Google Glass, the […] More

  • Hello Bank Gives Social Customer Care Center Stage in Latest TV Ads

    BNP Paribas’ new European digital bank, Hello Bank! gives social customer care (webchat, twitter, facebook) center stage in their latest TV ads. A few days ago, Hello Bank published on its official YouTube channel another three videos putting the emphasis on their social customer care service via webchat (or arguably twitter for that matter): ‘Hello […] More

  • BNP Paribas to launch hello bank digital social media bank goal 500k new customers by 2018

    With 100% Digital Social Media Bank, BNP Paribas Aims For 500K New Customers

    Social media banking. BNP Paribas is about to launch ‘hello bank’, a new 100% digital bank tapping social media. The bank aims to attract 500,000 new customers by 2018. Over the years, BNP Paribas established itself as a champion for banking innovation.  The digital banking management team have demonstrated their commitment to be the first […] More

  • Nami 'Banking Group BBVA Tops Global Social Media Sustainability Index 2012'

    Banking Group BBVA Tops Global Social Media Sustainability Index 2012

    Banking group BBVA tops Global Social Media Sustainability Index 2012, an annual review on the in-depth analysis on the best practices of social media to communicate corporate social responsibility (CSR) and sustainability. Created by SMI and Custom Communication, the list in 2012 is dominated by 27 consumer goods, 14 industrial goods, 11 financial services, and […] More

  • Luxembourg banks slow to embrace social media

    Only 8% Of Luxembourg Banks Have Kick Started Social Media Banking Engagement

    Luxembourg banks have slowly embraced social media networking such as YouTube, LinkedIn, Twitter, Facebook, and blogs to promote their brands, connect with consumers and make profit. Only 10 out of 140 Luxembourg’s banks have adopted social media. Retail banks led the trend and private banks soon followed. BGL BNP Paribas is among the main players […] More

  • BNP Paribas Leads Twitter Top 10 in France with 6 Accounts

    BNP Paribas is leading our Twitter Top 10 in the French financial services industry with no less than 6 accounts.  Find out which other banks or insurance companies are followed the most on twitter in France. Since March 2009, my team have been tracking and benchmarking how the global financial services industry is using social […] More

  • BNP Paribas Invites You to Open a Bank Account in just One Tweet

    This afternoon, I had a productive meeting in Paris with one of the largest banking groups in France. And I’m confident we will deliver a few social media projects for this financial institution within the next couple of months. One of their hottest topics is if and how a bank can generate business on social […] More