Links 9-15 August 2010 – Social Media News in Banking, Finance, Insurance

Please find below 22 blog posts and articles you may have missed last week.

What’s in a Twitter name? That which we call a customer… (by Brett King
Metro Bank UK: A Missed Social Media Opportunity? (by Frank Bradley on bloggerstone)
Financial Service Firms Win on Satisfaction, Lose on Brand Affinity (on
Banco Sabadell offers a new channel that allows customers to comment on the products and services of the institution (from Banco Sabadell’s Press Office)
UK Metro Bank & Social Media: a Match Made in Heaven, You’d Think…(on Visible Banking)
Wake Up Call: 92 Million Unique Global Users Visited in June 2010 (on Visible Banking)
Progressive Insurance’s (Non) Moderation Strategy on Facebook (on Visible Banking)
Top 10 Most Followed Financial Institutions on Twitter in August 2010 (on Visible Banking)
Links 2-8 August 2010 – Social Media News in Banking, Finance, Insurance (on Visible Banking)

50 Insurance Agency Blog Ideas (by NBrown on Insurance Marketing HQ)

« Optimisation » des communiqués de BMO (from bmo’s Press Office)

Startups & Technology
Betting That Customers Want Online Banks to Be Simpler (by Alice Truong on the Wall Street Journal)
Yodlee Survey Finds Demand is Growing for Online Personal Finance Tools in UK (on
BankSimple Provides Sneak Peek of User Interface on iPad App (by Jim Bruene on NetBanker)
Kids money management site, Money Bunny, launches (on finextra)

74% of Social Media Users Expect Cries for Help to Be Answered Within an Hour (by Adrianne Jeffries on Read Write Web)
Clouds, big data, and smart assets: Ten tech-enabled business trends to watch (on Mckinsey Quarterly)
Frank Eliason formerly of @ComcastCares talks customer service and moving on  (by Christopher Wink on Technically Philly)
Facebook Pages Become Customer Support Centers (by Jennifer Van Grove on Mashable)
5 Ways Social Media Can Cost You Money (on Generation X Finance)
The 2010 Social Networking Map (by Ethan Bloch on Flowtown)
Social Media Policy – The 6 Essentials (by Upasana Gupta on bankinfo security)

Please call us (0044 7736 446 357), send us an email (, or DM us on twitter@Visible_Banking. We are keen to talk to you about twitter and social media in banking, financial services, insurance.

What do you think?

Written by Christophe Langlois

Based in London for almost a decade, Christophe is an entertaining fintech marketing keynote speaker and a trusted advisor to the global financial services industry on the topics of digital marketing, innovation and B2B social media.

Christophe has contributed to over 140 events in 18 countries.

Currently, Christophe is advising a number of fintech startups on marketing and growth hacking and he is the Chief Marketing Officer of The Fintech Power 50, an exclusive annual programme helping fintech scale-ups to accelerate their growth globally.

Christophe's views on are his own.

UK Metro Bank and Social Media: a Match Made in Heaven, You’d Think…

Visible Banking @ Dialog Konferansen 2010 in Sweden