february,2020
Event Details
Customer-centricity: the essence of successful digital revolutionAlmost a decade after the global financial crisis, the banking industry has recovered its vigor and bankers across the globe have a more positive
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Event Details
Customer-centricity: the essence of successful digital revolution
Almost a decade after the global financial crisis, the banking industry has recovered its vigor and bankers across the globe have a more positive outlook regarding further growth in the industry.
While the digital revolution a few years ago undeniably brought transparency and efficiency, it is a cautionary tale – it has led many of what you can call fintechs or non-banking players to enter the banking game. This is pushing the financial industry to evolve at a faster pace than ever before, and if banks want to stay ahead of the curve, they have to keep in mind the needs and demands of their customers. The need to deliver a satisfactory customer experience is a challenge and all the leading institutions globally have realized that fintech companies are here to enhance the customer experience, rather than challenge them directly.
As banks look to evolve and transform, to discover new opportunities via partnering and introducing new channels and products, the regulatory landscape is a challenge in itself. However, change in strategy is the key for survival in the modern age of banking.
The World Retail Banking Summit will address all the challenges that banks face and will help financial institutions identify the right strategy for better customer experience.
Time
february 10 (Monday) - 11 (Tuesday)
Location
Shangri-La Hotel
22 Orange Grove Road, Singapore 258350
Organizer
EFMA
Region
EMEA
Country
UAE
City
Dubai
