More articles

  • Customer Confirms Bulgarian Banks Shouldn’t Bother with Social Media

    In this article from our new ‘Customer Voices‘ series, the multi-banked Teodora talks us through the use of facebook and twitter in Bulgaria and in essence she explains why Bulgarian banks shouldn’t bother with social media… or should they? Social media is still not an effective and popular marketing way in Bulgaria. Even though statistics […] More

  • Customer Gives 5/10 to Nationwide’s Social Media Presence

    As part of our Customer Voices series, we asked a real customer banking with Nationwide Building Society in the UK to review their social media presence.  His score was 5/10.  His verdict: ‘a good start, but a long way to go’. I joined Nationwide Building Society as a personal banking customer in 2001; a refugee […] More

  • Grupo BBVA Spreads and Promotes Crowdfunding [Customer Voice]

    The Spanish Banking Group BBVA it’s trying to take advantage from crowdfunding with the creation of two platforms used to shorten distance between traditional banking and funding and a new a kind of banking, more social and transparent, able to create a feel of community in users. This last years are for a lot of persons, years […] More

  • ‘App Stores’ à la Apple, le Nouvel Eldorado des Banques?

    On connaissant déjà les désormais traditionnels AppStore d’Apple et le Market de Google (devenu il y a quelques semaines Google Play). Aujourd’hui,  un nouvel acteur entre dans la course : le secteur bancaire. Le marché des applications mobiles ne cesse de grandir chaque jour, et chacun semble désormais vouloir sa part dans cet immense gâteau, qui […] More

  • Real Customer Feedback on ICICI’s Facebook App for Banking

    This is an exclusive. A real customer of ICICI in India talks us through her experience of accessing her accounts via the bank’s dedicated facebook application.  Security is a key trait of the service. Earlier this month, I announce the imminent launch of a new series on the Visible Banking blog, the ‘Voice of the Customer’ or […] More

  • Banques et Réseaux Sociaux: Pas Assez de Convergence?

    Dans ce tout premier article écrit par un vrai client bancaire, sa banque étant la Caisse D’Epargne, Pierre partage son opnion sur les banques et les réseaux sociaux. Découvrez le regret de Pierre quant au manque de convergence. Un peu plus tôt ce mois-ci, j’ai annoncé le lancement imminent d’un nouveau type d’articles sur le […] More