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  • Hello Bank Gives Social Customer Care Center Stage in Latest TV Ads

    BNP Paribas’ new European digital bank, Hello Bank! gives social customer care (webchat, twitter, facebook) center stage in their latest TV ads. A few days ago, Hello Bank published on its official YouTube channel another three videos putting the emphasis on their social customer care service via webchat (or arguably twitter for that matter): ‘Hello […] More

  • P2P Insurance Customers Turn to Digital, Family and Friends for Advice

    P2P: Customers Turn to Digital Insurance, Family and Friends for Advice [SURVEY]

    P2P insurance. In a recent US survey Accenture finds that most insurance customers prefer digital insurance channels and turn to family and friends for advice. Over 4,000 US automobile and home insurance customers were surveyed by Accenture (@Accenture). The survey revealed that 76% of consumers prefer paying their insurance policies to an agent, while 58% […] More

  • Insurance Innovation: ‘jFloat’ New UK P2P Insurance Platform Coming Soon

    Insurance Innovation: ‘jFloat’ New UK P2P Insurance Platform Coming Soon

    Social media insurance. After Friendsurance, ‘jFloat’ a new Peer-to-Peer insurance platform will launch soon in the UK. They aim to bring transparency and generate significant cost savings. The model will have its target invite-only launch in July and will close a round of less than £1 million in a few weeks. It aims to side-step the […] More

  • Third of Banking Customers Would Switch Banks For Peer Reviews

    Third of Banking Customers Would Switch Banks For Peer Reviews [VOC]

    According to YouGov poll conducted by BT, a third of banking customers would switch banks for peer reviews. Research showed that a majority of 6,500 people from six countries would value a portable account number. These countries include Spain (76%), Hong Kong (70%), France (64%), Germany (61%), and UK (62%). The factors that were less […] More

  • Top Australian Banks Launch Social Media Spending Comparison Sites

    BIG DATA: Top Australian Banks Launch Social Media Spending Comparison Sites

    Top Australian Banks launch Social Media spending comparison sites. CommBank and NAB’s UBank launched their sites that pool transactional data to allow customers to compare their spending patterns with other Australians. CommBank’s Signals hub site collates on the debit and credit cards’ spending data of the customers comparing their everyday spending, personal loan payments, savings, […] More

  • UK Government Will Fund Fifty Five Million Pounds to P2P Lenders To Help Small Businesses

    UK Government Will Fund £55m to P2P Lenders To Help Small Businesses

    Business secretary Vince Cable pledged £55m of UK government funding to finance suppliers such as peer-to-peer (P2P) lenders in the hopes of helping struggling small businesses acquire credit via high street banks. The pledge was made through Business Finance Partnership with match-funding from the private sector. The private sector is expected to lever a minimum of £55m […] More

  • BBVA Game Facebook Banking Gamification

    Banking Gamification: BBVA Game Has EXPLOSIVE Potential To Change Customers’ Habits

    In his third guest article, Vincenzo – a real banking customer, an Italian living in Spain – shares his views on ‘BBVA Game’, BBVA’s recently launched gamification experiment on facebook. In March 2012, I announced the launch of the ‘Voice of the Customer’ series on If you are interested in sharing your own personal, unbiased, feedback on […] More

  • Credit Agricole Pelikam About Crowdfunding Gamification

    Le Crédit Agricole Innove Encore Avec [Epargne Communautaire]

    Dans le cadre de son deuxième article sur Visible Banking, Jean PHILIPPE – Directeur Général du Crédit Agricole Pyrénées Gascogne – nous parle de la dernière ‘innovation sociale’ lancée officiellement par sa banque le 15 octobre 2012, ‘’. Le 4 février 2012, nous avons célébré nos 5 ans à cette date, j’ai annoncé le lancement du programme […] More