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  • Deutsche Bank Taps Social Customer Care Banking

    Deutsche Bank Taps Social Customer Care Banking [Twitter Facebook]

    Deutsche Bank taps social customer care banking via social networking sites. Users can reach the bank from 0800 to 2000 on Facebook and Twitter for their services and concerns. The bank is a complimentary service that includes investment contracts, remittances, and other banking business. Deutsche Bank (@DeutscheBank) publishes valuable tips and information about service issues in […] More

  • Standard Chartered Breeze Offers Mobile Banking Talents More MoVe Fellowships

    Standard Chartered Breeze Offers Mobile Banking Talents More MoVe Fellowships

    Standard Chartered Breeze offers mobile banking talents more MoVe fellowships. The bank is now looking for aspiring technopreneurs who loves solving problems using technology, believes that mobile can greatly change the way people live in the future. Move Ventures Fellowship 2013 (MoVe) is a result of the partnership of Infocomm Development Authority of Singapore (iDA) (@IDA_SINGAPORE) […] More

  • Amex Drives Financial Services Innovation With Twitter Payments Via Hashtags

    Amex Drives Financial Services Innovation With Twitter Payments Via Hashtags

    American Express drives financial services innovation with Twitter payments using special #hashtags. With Amex Sync, users can turn Twitter hashtags into purchases just by syncing their cards at the Amex Sync website. The hashtags can buy American Express gift cards, products from Amazon, Sony, Urban Zen, and Xbox 360 through Amex’s Card Sync technology. The […] More

  • UK Banks Launch Social Media Community For Small Business Suppliers

    UK Banks Launch Social Media ‘Community’ For Small Business Suppliers

    RBS and NatWest are tapping social media in commercial banking with the launch of their ‘online community’ for small businesses and their suppliers, BizCrowd. Almost two months after RBS and NatWest’s initial announcement on ‘NatWest Business Sense‘, the bank’s glorified blog for UK businesses, the two banks officially launched their free online business supplier community, BizCrowd, a […] More

  • Good Bank Founder - iPhone 5, Apple Banking, Lady Gaga, Banking Innovation - Next Bank Europe

    Good Bank Founder on iPhone 5, Lady Gaga, Banking Innovation

    This is a short extract of my Next Bank Europe video interview with Good Bank’s Founder on iPhone 5, Lady Gaga and banking innovation. On 11th October, I contributed to Next Bank Europe which assembled a superb line up of speakers, including my good friend and Brett King – Founder of Movenbank. I published on Visible Banking the videos I […] More

  • NAB - Bank Design, Social Business, Crowdsourcing Banking Innovation - Next Bank Europe

    NAB on Bank Design, Social Business, Crowdsourcing Banking Innovation

    This is a short extract of my Next Bank Europe video interview with NAB on Bank Design, Social Business, Crowdsourcing Banking Innovation. On 11th October, I contributed to Next Bank Europe which assembled a superb line up of speakers, including my good friend and Brett King – Founder of Movenbank. I published on Visible Banking the videos I […] More

  • Standard Chartered Breeze Mobile Banking

    10 Questions To Standard Chartered On Social Media Banking, Mobile, Online

    For our third edition of our ‘5 Questions on Digital Innovation‘ (including social media, gamification, crowdsourcing), I interviewed Aman Narain, the Global Head of Online and Mobile Banking at Standard Chartered. From the very first time I met my now friend Aman Narain – Global Head of Online & Mobile Banking at Standard Chartered in […] More

  • BofA Ages Banking Customers With Online App To Save For Retirement

    BofA Ages Banking Customers With Online App To Save For Retirement

    Merrill Edge has a theory that people will become wiser after seeing an elderly version of themselves, thus Banf of America ages banking customer with online app to save for retirement. Face Retirement is an application that produces a digital aged image of the potential retiree and the cost of living around that age. According […] More

  • Seventy Percent Of Customers Think Online Customer Service will dominate in Ten Years

    70% Of Consumers Think Online Customer Service Will Lead By 2022

    Synthetix published a survey, undertaken among 500 UK and US consumers to highlight their opinion about self-service as a channel of choice. The survey showed that web self-service is the primary channel for consumers who source out information for after-sales service. It also revealed that 90% of consumers always check a website before calling or […] More