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  • Financial Services Forum European Executive Summit 2014

    Top Financial Services Speakers: European Executive Summit 2014

    VisibleBanking.com’s Christophe Langlois was invited to join the line up of keynote speakers at the Financial Services Forum’s European Executive Summit 2014 and discuss the business impact of social media on customer experience. Following a few successful speaking engagements with them over the years, the Financial Services Forum invited me to contribute to the success […] More

  • SAP Financial Services Forum London 2014

    Top Keynote Speakers: SAP Financial Services Forum London 2014

    VisibleBanking.com’s Christophe Langlois was invited to join the line up of top keynote speakers at the SAP Financial Services Forum 2014 and discuss the business impact of social media on customer experience. Following a few successful speaking engagements with them over the years, SAP invited me to deliver the final keynote session on the first […] More

  • Three Streams Digital Disruption Infographic

    10 Top Insights Driving the Digital Disruption [INFOGRAPHIC]

    This infographic on digital disruption highlights the key results from the German digitisation consumer report 2014 published recently by Roland Berger Strategy Consultants. To support the recent launch of their German digitisation consumer report 2014, the Roland Berger team put together an infographic entitled ‘The Three Streams of Digital Disruption‘.   You will find below […] More

  • Moven Bank Parodies Poor Banking Customer Experience

    In this ‘fun’ video, Brett King’s innovative Moven (bank) parodies the poor customer experience provided by traditional banks. Just in case you missed it, I invite you to watch this YouTube video: ‘Another Frustrated Bank Customer‘.   More seriously, you will find more about Moven‘s features on the go in two other videos posted by […] More

  • EFMA Marketing Summit 2014 Trust Banking Wells Fargo

    The Importance and Challenges of Trust in Omnichannel Banking [VIDEO]

    In this short EFMA video, Wells Fargo’s Tim Collins highlights the importance of trust in banking and the key challenges to build it and provide it consistently in an omnichannel environment. I invite you to watch the video above with my friend Tim Collins – SVP Experiential Marketing at Wells Fargo. Tim highlights the multiple […] More

  • The Central Bank of Indonesia Reaches 100k Twitter Followers

    Social media banking. In April 2014, the Central Bank of Indonesia reached a major social media milestone with 100k twitter followers on the @bank_indonesia twitter account. As part of our Visible Banking Twitter Watch series, my Team now tracks well over 3,000+ twitter accounts (banking, insurance, investment, cards and payments) globally: over 220 million twitter followers from 88 countries (1st May 2014). […] More

  • Financial Times 2014 Retail Banking Conference Cap Gemini

    WRAP UP Financial Times 2014 Retail Banking Conference

    Top photos and insights from the Financial Times 2014 Retail Banking Conference on digital banking, social media and innovation.  The Event was sponsored by Capgemini. I just wanted to publish a short wrap up article on the Financial Times 2014 Retail Banking Conference which took place earlier this week. Despite a severe tube strike paralysing […] More