More articles

  • TD Bank turns ATMs customer advocacy machines

    TD Bank Turns ATMs into Banking Customer Advocacy Machines

    #TDThanksYou. Canada’s TD Bank celebrated customer appreciation day by turning its ATMs into Automated Thanking Machines to drive both customer and employee advocacy. Last week, I came across the video above from TD Bank, ‘Sometimes you just want to say thank you #TDThanksYou‘. The video description reads: “TD turns ATMs into Automated Thanking Machines to […] More

  • Sterling Bank Social Lender Social Reputation

    Sterling Bank Launches Social Lender, Rewards Good Social Reputation

    Nigeria’s Sterling Bank introduced a new social lending service, ‘Social Lender’ which lets banking customers borrow cash based on the quality of their social reputation. It’s another social media banking innovation coming from Nigeria. This time, it’s Sterling Bank‘s turn to shine: back in June 2014, they launched an innovative social lending platform named ‘social […] More

  • CMOs Time Digital Transformation Accenture Interactive

    CMOs Will Spend 75% of Marketing Budget on Digital [INFOGRAPHICS]

    Infographics.  In their recent Digital Transformation study, Accenture reveals that CMOs would spend up to 75% of their marketing budget on digital by 2019. More than a third (35%) of senior marketing professionals believe that digital marketing will account for more than 50% of marketing spend by 2019, according to a new report from Accenture.  37% […] More

  • Deutsche Bank Social Customer Care Team Facebook Twitter

    Deutsche Bank Promotes Twitter and Facebook Social Customer Care

    Deutsche Bank just released a video on YouTube promoting its social customer care activity on twitter and facebook. As I mentioned previously on Visible Banking, Deutsche Bank has ramped up its social customer care capability within the last 12 months with a dedicated twitter account and facebook page.   Earlier this week, the German bank […] More

  • Erste Bank Banking Innovation Lab Sparkasse Crowdsourcing Gamification

    Erste Bank Taps Crowdsourcing and Gamification with New Banking Innovation Lab

    With its ‘s LAB’ aka ‘Sparkasse Lab’ focused on open innovation, Erste Bank became the latest financial institution to crowdsource the bank of the future with its customers via gamification. On 5th September, Austria’s Erste Bank and Sparkasse introduced its new banking innovation lab tapping crowdsourcing and including some gamification features, with the video attached […] More

  • Barclays Your Bank Ideabank Crowdsourcing Banking Innovation

    Barclays Taps Crowdsourcing with the ‘Your Bank’ Ideabank [Banking Innovation]

    Barclays officially launched its ‘Your Bank’ platform, an ideabank inviting banking customers to help drive innovation at the UK bank. Yesterday, Barclays bank UK kick started its latest nationwide brand campaign by posting on its official YouTube channel a series of videos highlighting its new banking customer crowdsourcing platform, Barclays ‘Your Bank‘.       […] More

  • ICICI Bank Facebook Page August 2013

    Social Banking Customer Rates ICICI Bank Facebook Page 6/10

    Social media banking. The Visible Banking team invited a banking customer and social media user to review the ICICI Bank facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial services.  We […] More

  • LigaBBVA Reaches 1 million Twitter Followers Social Media Banking

    BBVA Reaches 1 MILLION Twitter Followers with Liga BBVA Football

    Social media banking. Last month, BBVA reached an outstanding milestone on twitter with 1 MILLION twitter followers, football supporters of la Liga BBVA. My Visible Banking Team now tracks 3,000+ twitter accounts (banking, insurance, investment, cards and payments) globally: over 17 million twitter followers from 88 countries (1st August 2013). Congratulations to BBVA (@LigaBBVA) for recently reaching no less than 1,000,000 twitter followers! […] More

  • Crowdsourcing Wells Fargo Bank Invites Facebook Fans Design Banking Stores

    Wells Fargo Invites Facebook Fans To Design its Stores [Banking Crowdsourcing]

    Wells Fargo bank invites its facebook fans -and banking customers- to flag the innovative features they’d like to find in their stores design. Simple banking crowdsourcing in action. As part of our Visible Banking Facebook Watch series, we track 1,200+ facebook pages from financial institutions based in over 80 countries, including Wells Fargo. Last week, my team […] More