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Top 100 Banks using Social Media, Twitter, Facebook, YouTube [Q1 2015]
The Financial Brand and Social Media Examiner have recently released their global rankings for Q1 2015 on social media banking, twitter, Facebook, YouTube. The popular series of rankings are based on a database that includes hundreds of banks and credit unions in English speaking countries. The Financial Brand monitors around 2,000 banks and credit unions on […] More
Lloyds Will Train 20,000 ‘digital champions’ by 2017
Lloyds Banking Group announced its commitment to train 20,000 ‘digital champions’ by 2017 to empower its customers online and on mobile with better digital skills. Last week, Lloyds Banking Group has announced that one in every four of their colleagues will be dedicated to helping people and institutions use the internet to improve their digital […] More
Are Czech Banks Banking on Facebook? [RESEARCH]
The Prague Post recently highlighted a couple of social media banking studies benchmarking the level of positive engagement on Facebook from the leading Czech banks. While Social Media interactions between companies and their consumers are fast increasing, not everyone enjoys the same level of success. A research conducted by Interactive Research Center on the communication […] More
Tangerine Taps Wearable Banking with Apple Watch App
Tangerine bank’s customers will soon be able to use their mobile banking app directly on the Apple Watch and enjoy the convenience of wearables. Canadian direct bank Tangerine is all set to become one of the first developers to offer mobile banking app for the Apple Watch. The app that will be available on all […] More
Lloyds Banking Group Hires Digital Innovation Culture Manager
Lloyds Banking Group demonstrates its commitment to create best-of-breed digital products and services by adding a Digital Innovation Culture Manager to its growing innovation team. In the last couple of years, Lloyds Banking Group has demonstrated its strategic commitment to push the digital transformation envelope in order to become the UK leader in digital banking with […] More
Top Financial Services CEOs Take up the #IceBucketChallenge [updated]
If Barack Obama hasn’t, even top CEOs in financial services have started to accept the ALS Ice Bucket Challenge: UBS, TD Bank, Wells Fargo, U.S. Bank, Kasikornbank, Citi… (updated on 03/09/14) It’s good to see more and more President, CEOs and other Senior Executives at well-established financial institutions accepting the ALS Ice Bucket Challenge and […] More
Barclays Convinces Skeptic Mobile Banking Customers [VIDEOS]
Barclays bank aims to convince banking customers of the value of mobile banking with a tactical video marketing experiment tapping a limited form of the voice of the customer. Driving self-servicing is critical to any financial services firm, and mobile banking plays a critical part in strengthening the relationships with your banking customers. Barclays Bank […] More
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Santander Launches Selfie Contest to Leverage their Formula One Sponsorship
#SpeedSelfie. Santander launched a social media contest based on selfies to leverage its Formula One sponsorship and increase their online share of voice. Earlier this week, I noticed a new video from Santander on YouTube, ‘Speed Selfie Phase‘. Please note that the video clip is also available in other languages, including Spanish of course. In […] More
AIB Bank Reaches Mobile Banking Milestone with 500,000 Active Users
Ireland’s AIB Bank has recently reached a digital banking milestone with 500,000 active mobile banking users. Last week, AIB Bank released a youtube video promoting their latest digital banking achievement, ‘500,000 users actively using AIB Mobile Banking‘. Congratulations to AIB for reaching this major mobile banking milestone. But their video doesn’t tell us much. Please […] More
TD Bank Turns ATMs into Banking Customer Advocacy Machines
#TDThanksYou. Canada’s TD Bank celebrated customer appreciation day by turning its ATMs into Automated Thanking Machines to drive both customer and employee advocacy. Last week, I came across the video above from TD Bank, ‘Sometimes you just want to say thank you #TDThanksYou‘. The video description reads: “TD turns ATMs into Automated Thanking Machines to […] More
