Social payments. In March 2014, American Express reached the outstanding social media milestone of 700k twitter followers with the @AmericanExpress twitter account.
As part of our Visible Banking Twitter Watch series, my Team now tracks well over 3,000+ twitter accounts (banking, insurance, investment, cards and payments) globally: over 20 million twitter followers from 88 countries (1st March 2014).
Congratulations to American Express (@AmericanExpress) for recently reaching no less than 700,000 twitter followers! It positions their twitter account in the global top 5 financial services accounts.
@AmericanExpress’ growth in Q1 2014
In Q1 2014, @AmericanExpress added 6,000 new twitter followers.
- Global Top 20 Twitter Accounts in Financial Services [17.6M Twitter Followers]
- INFOGRAPHIC Twitter in Financial Services: 10M Twitter Followers, 2K Accounts Globally
- Know Your Followers/Fans (KYF) is to Social Media What KYC is to Compliance
If it is easy to have a twitter presence, and create one or several twitter accounts, it is much more challenging to build trust and establish yourself as an authority and a source worth following on the popular microblogging service. Twitter is saturated with a mix of inactive or spamming accounts (mostly fake, bots or ghosts) and the volume of noise and meaningless conversations has reached an all-time high.
To have a chance to achieve success on twitter, and in social media in general, you must:
Know Your Followers (KYF©): so you have a big twitter follower base? Good for you. Bear in mind that it is easy and cheap to buy tens of thousands of ‘real looking’ twitter followers nowadays. Like with your facebook fans, you must aim to attract the right followers. The valuable ones: influencers, journalists, business partners, employees, prospects, customers. Size is important, but it is not everything.
Tweet and engage with your audience on daily basis (SMO): having an account and pushing the occasional press release is not enough. Tweeting once a day a few tweets in a row with a poor syntax (hence virtually no reach) doesn’t work. You must understand the popular social media channels like twitter or facebook, design and implement a smart twitter strategy based on quality content, engagement, response, and call to action.