USAA Pilot Drones Insurance Claim Management

AIG and USAA to Pilot Drones for Insurance Claim Management

AIG and USAA, two insurance innovation leaders, are about to start experimenting with drones to speed up the claim management process.

USAA Pilot Drones Insurance Claim ManagementThe Federal Aviation Administration has approved USAA’s plan to test unmanned aircraft system aka drones to help speed up the review of insurance claims from the members after a natural disaster. USAA has become one of the first insurers to be granted the approval by the FAA.

Alan Krapf, the president of USAA Property and Casualty Insurance Group said:

“Our members have grown accustomed to seeing us pave the way for innovative solutions that streamline the claims process.”

The company had filed an application with the FAA for testing of the drones in October. During that time, they had asked for an exemption under section 333 of the FAA Modernization and Reform Act of 2012 for testing of more efficient small drones, but the decision was still pending.

In a press release by USAA, the insurance firm said they will now be able to fly drones made by PrecicionHawk, a U.S. based company, during the day and under the supervision of a trained pilot and air crew. Before the approval, USAA test flights could only be done at sites approved by FAA.

Drones are quickly becoming another string to the insurance innovation bow as they can examine natural disasters by flying over the affected areas that may be dangerous for humans. Visual assessment and mapping tools will allow rescue workers to understand the changed terrain due to the natural disaster. In addition, it will also help the insurance agents in claim management as they will be in a better position to see the claims that were justified. It will also help the victims to get the claims for disaster much faster to help them get on with their lives after a disaster.

AIG to pilot drones to speed up insurance claim management

Last week, AIG made a very similar announcement about drones on its website.

Eric Martinez, Executive Vice President, Claims and Operations, AIG:

“AIG is committed to continuous improvement and innovation in providing better, faster, and safer risk and claims assessments to our customers.  Leveraging cutting edge technologies like UAVs can enhance our ability to assess and mitigate risks to better help our customers and their communities prepare for and rebuild after a catastrophic event.”

USAA and AIG, two of the most innovative insurers globally, might just as well kickstart here a new trend, should their respective drone pilots prove successful.  It’s always good to see some early adoption of popular new technologies to make a big positive impact on people’s life, even though the regulatory field is still rather green.

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Written by Christophe Langlois

Based in London for almost a decade, Christophe is an entertaining fintech marketing keynote speaker and a trusted advisor to the global financial services industry on the topics of digital marketing, innovation and B2B social media.

Christophe has contributed to over 140 events in 18 countries.

Currently, Christophe is advising a number of fintech startups on marketing and growth hacking and he is the Chief Marketing Officer of The Fintech Power 50, an exclusive annual programme helping fintech scale-ups to accelerate their growth globally.

Christophe's views on are his own.

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