Visible Banking News #1

Visible Banking News #1

On regular basis (ideally weekly), I will post a list of key news on online banking & web 2.0.
As usual, please do not hesitate to get back to me with you remarks, or with an article I missed!

NEWS – 02 April to 08 April 2007

Customer experience
Customers want online ID protection more than reimbursement from banks – 04 April 2007

Fraud
ABN Amro compensates victims of ‘man-in-the-middle’ attack – 02 April
ABN Amro problem was predictable – 03 April 2007
Barclays wins anti-fraud award – 04 April 2007
Hackers Selling Their Dark Services to Highest Bidders – 05 April
CIB urges Internet users to beware of computer hackers – 08 April 2007

Initiatives
Banks Adding Products Online – 02 April 2007
HSBC to plant trees for customers who switch off paper statements – 03 April 2007
Sovereign, CheckFree Launch Electronic Bill Payment Promotional Campaign – 05 April 2007
Banks and Credit Unions Go Green with Paperless Promotions – 05 April 2007

Marketing
Citibank Buys the Top Spot for Google “Checking Accounts” – 02 April 2007
Bank Web sites are marketing tools – 05 April 2007

Mobile banking
HSBC Pushes Cell-Phone Ads to Branch Passers-By – 02 April 2007
Citi unveils cell-phone banking – 02 April 2007
Citi Mobile(SM) Technology Makes Everyday Banking on Your Cell Phone Effortless – 02 April 2007
Citibank’s Mobile Services Will Impact Outside U.S. – 03 April 2007
Citi Mobile Launches in Southern California – 03 April 2007

Reports
Automating Account Opening In-Branch and Online: A Case Study of Alliant Credit Union – 04 April 2007
Banks struggling with online sales – Datamonitor – 05 April 2007

Surveys
Online banking users value security before convenience – 05 April 2007
* Potential of internet banking remains unfulfilled – 05 April 2007

Vendors
Liberty Bank to Adopt Digital Insight Web Platform – 04 April 2007

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Based in London, Christophe is an entertaining social media keynote speaker and a trusted advisor to the global financial services industry on the topics of social media, social business and digital innovation. Christophe has contributed to over 140 events in 18 countries. Currently, Christophe is 'Social Media Senior Managing Consultant' at IBM Interactive Experience. He's also a Digital Advisor at the Financial Services Forum and the Moller Centre (part of the Churchill College in Cambridge). Christophe's views on VisibleBanking.com are his own, not necessarily his employer's.

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