Our Visible Banking Top 10 videos this week: NAB’s Social Customer Service Center, CIMB’s Facebook Banking, Wharton’s Gamification.
In our new ‘Top 10 YouTube Videos‘ series, we plan to share on weekly basis our selection of the videos not to be missed on the topics covered on Visible Banking.
This is our selection for 3rd-9th December 2012. Please flag any missing top videos and share your comments here on our blog, or via twitter (@Visible_Banking).
Social Customer Care – Customer Service is Not Marketing…But it Should Be
Social Media – Zurich Insurance Company Ltd – Social Media: See how social media is changing the way we communicate
Innovation – Innovation in Retail Banking Today with 4 Banking Experts
Mobile – ING DiBa Banking + Brokerage – app-Test [German] [HD] [Review]
Gamification – ‘For the Win’: How Gamification Can Transform Your Business
So, how did you find our selection of youtube videos this week on NAB’s Social Customer Service Center, CIMB’s Facebook Banking, Wharton’s Gamification? Any major misses?