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Top 10 Videos: NAB’s Social Customer Care, Facebook Banking [Weekly Roundup #5]

Top 10 Youtube Videos by Visible Banking [Weekly Roundup]

Our Visible Banking Top 10 videos this week: NAB’s Social Customer Service Center, CIMB’s Facebook Banking, Wharton’s Gamification.

Top 10 Youtube Videos by Visible Banking [Weekly Roundup]In our new ‘Top 10 YouTube Videos‘ series, we plan to share on weekly basis our selection of the videos not to be missed on the topics covered on Visible Banking.

We also invite you to check the latest best practices and thought leadership pieces on social mediasocial customer and social business.

This is our selection for 3rd-9th December 2012.  Please flag any missing top videos and share your comments here on our blog, or via twitter (@Visible_Banking).

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Social Customer CareNAB Social Media Command Centre
[youtube=http://www.youtube.com/watch?v=1BOKmUDBTR8&w=640]

Facebook – CIMB Savings Circle
[youtube=http://www.youtube.com/watch?v=p0xTUXVnOPY&w=640]

Social Customer Care – Customer Service is Not Marketing…But it Should Be
[youtube=http://www.youtube.com/watch?v=fSZCza3dl40&w=640]

Social Media – Zurich Insurance Company Ltd – Social Media: See how social media is changing the way we communicate
[youtube=http://www.youtube.com/watch?v=wncZPE7NMVI&w=640]

Crowdsourcing – Crowdsourced Content
[youtube=http://www.youtube.com/watch?v=mH_kA8tW33g&w=640]

Innovation – Innovation in Retail Banking Today with 4 Banking Experts
[youtube=http://www.youtube.com/watch?v=h9HztjLLFH8&w=640]

Social Business – Breakingviews: Is the SEC anti-social?
[youtube=http://www.youtube.com/watch?v=gN2ehBcjD4U&w=640]

Social Business – Dell Launches Social Media Services
[youtube=http://www.youtube.com/watch?v=Vr7lju5xgdY&w=640]

Mobile – ING DiBa Banking + Brokerage – app-Test [German] [HD] [Review]
[youtube=http://www.youtube.com/watch?v=Kv4pEPNRCBE&w=640]

Gamification – ‘For the Win’: How Gamification Can Transform Your Business
[youtube=http://www.youtube.com/watch?v=nKuW0luxvEI&w=640]

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So, how did you find our selection of youtube videos this week on NAB’s Social Customer Service Center, CIMB’s Facebook Banking, Wharton’s Gamification?  Any major misses?

We invite you to share your views and your own Top 10 YouTube Videos on our comment section or via twitter.

What do you think?

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Written by Christophe Langlois

Based in London, Christophe is an entertaining social media keynote speaker and a trusted advisor to the global financial services industry on the topics of social media, social business and digital innovation.

Christophe has contributed to over 140 events in 18 countries.

Currently, Christophe is 'Social Media Senior Managing Consultant' at IBM Interactive Experience. He's also a Digital Advisor at the Financial Services Forum and the Moller Centre (part of the Churchill College in Cambridge).

Christophe's views on VisibleBanking.com are his own, not necessarily his employer's.

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