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  • Webank’s Crowdsourced iPad Application Launches on the Apple Store

    Yesterday, I noticed an update from Webank’s facebook page informing their fans of the availability of their new iPad application on the Apple store. The application, designed to manage your Webank account easily on the move, provides a mix of standard and innovative features as well as two levels of access and content: * ‘Consultare’ profile – […] More

  • Interview Webank – Social Media is Not a Media, it is a Way of Working

    I’ve been following Webank‘s social media initiatives for quite some time now. Pretty much since they launched back in 1999, the 100% online bank has been committed to overcome the lack of physical presence by providing the best, the friendliest, customer relationships on the phone and online. Thanks to its young age, its size and its […] More

  • Webank Launches Not One But Four Twitter Accounts Dedicated to Customer Care

    Yesterday I noticed an update from Italy’s Webank’s facebook page presenting four new twitter accounts dedicated to customer care. Financial Institutions Must Support Their Customers on Twitter For the last two years, I’ve stressed out the importance of supporting your customers on twitter, facebook, and any other popular social media sites your customers might use. And yes, we’ve had other servicing […] More

  • The Wepad Project: Italy’s Webank Invites 6 Experts (and You) to Help Them Create in 6 Weeks the Best iPad Application for Banking

    In the last 12 months, a fast growing number of retail banks released an iPhone and/or an iPad application, some more sophisticated than the others. A few financial institutions tried to cleverly leverage social media to promote their mobile apps, such as: * Contest: Singapore’s Standard Chartered with the ‘the World’s Coolest Intern’ contest, * Facebook: France’s Credit Agricole which added a dedicated iPhone […] More