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  • Barclays Bank UK Facebook Page August 2013

    Social Banking Customer Rates Barclays Bank Facebook Page 6/10

    Voice of the Customer. The Visible Banking team invited a banking customer and social media user to review the Barclays Bank UK facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial […] More

  • Esurance Facebook Page August 2013

    Social Insurance Customer Rates Esurance Facebook Page 8/10

    Voice of the Customer. The Visible Banking team invited an insurance customer and social media user to review the Esurance facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial services.  We […] More

  • Commonweath Bank Facebook Page Social Media Banking

    Social Banking Customer Rates Commonwealth Bank’s Facebook Page 7/10

    Voice of the Customer. The Visible Banking team invited a banking customer and social media user to review the Commonwealth Bank of Australia facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in […] More

  • Crowdsourcing Wells Fargo Bank Invites Facebook Fans Design Banking Stores

    Wells Fargo Invites Facebook Fans To Design its Stores [Banking Crowdsourcing]

    Wells Fargo bank invites its facebook fans -and banking customers- to flag the innovative features they’d like to find in their stores design. Simple banking crowdsourcing in action. As part of our Visible Banking Facebook Watch series, we track 1,200+ facebook pages from financial institutions based in over 80 countries, including Wells Fargo. Last week, my team […] More

  • Malayan Insurance Launches First Facebook Insurance Online Store Innovation

    APAC Insurer Launches 1st Facebook Insurance Online Store [INNOVATION]

    Social media insurance. APAC insurer Malayan Insurance launched the 1st facebook online store where facebook fans can buy wide range of non-life insurance products including travel. In response to the growing demand for lifestyle insurance coverage online, Malayan Insurance has introduced a digital first: the Malayan Insurance Facebook Online Store. The app has been available […] More

  • BBVA Game Facebook Banking Gamification

    Banking Gamification: BBVA Game Has EXPLOSIVE Potential To Change Customers’ Habits

    In his third guest article, Vincenzo – a real banking customer, an Italian living in Spain – shares his views on ‘BBVA Game’, BBVA’s recently launched gamification experiment on facebook. In March 2012, I announced the launch of the ‘Voice of the Customer’ series on VisibleBanking.com. If you are interested in sharing your own personal, unbiased, feedback on […] More

  • NAB National Australia Bank Facebook Page

    Westpac Banking Customer Gives 6/10 to NAB’s Facebook Page

    In her first guest article, Melissa – a real banking customer from Australia – shares her views on NAB’s main facebook page.  She gave the Australian bank’s social media asset -that she found slightly confusing- a 6 out of 10.  But it is not all negative. In March 2012, I announced the launch of the ‘Voice […] More