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  • 25 First Tweets Top 50 Insurance Twitter Accounts

    25 First Tweets from the Top 50 Insurance Firms on Twitter

    I put together a list of first tweets from 25 top insurance twitter accounts including New York Life, American Family, HDFC, Progressive and Axa. To celebrate its 8th anniversary, the twitter team cleverly released a discovery tool displaying the very first tweet for any given live account. You can follow the conversations on twitter using […] More

  • Deutsche Bank Social Customer Care Team Facebook Twitter

    Deutsche Bank Promotes Twitter and Facebook Social Customer Care

    Deutsche Bank just released a video on YouTube promoting its social customer care activity on twitter and facebook. As I mentioned previously on Visible Banking, Deutsche Bank has ramped up its social customer care capability within the last 12 months with a dedicated twitter account and facebook page.   Earlier this week, the German bank […] More

  • Hello Bank Gives Social Customer Care Center Stage in Latest TV Ads

    BNP Paribas’ new European digital bank, Hello Bank! gives social customer care (webchat, twitter, facebook) center stage in their latest TV ads. A few days ago, Hello Bank published on its official YouTube channel another three videos putting the emphasis on their social customer care service via webchat (or arguably twitter for that matter): ‘Hello […] More

  • TooKam Credit Agricole Social Media Bank Turns 2

    TooKam, Credit Agricole’s Social Media Bank, Turns 2, Attracts 3K Banking Customers

    Social media banking. TooKam, Credit Agricole’s 100% digital social media bank, turns 2, celebrates: 3K customers, 85K web facebook chat, 4M virtual currencies distributed. Time flies. I still remember vividly covering the launch of, another digital banking innovation from the Credit Agricole Pyrenees Gascogne under the leadership of its visionary CEO Jean Philippe. I invite […] More

  • GTBank Launches Social Banking, Becomes Top Social Media Bank on Facebook

    GTBank Launches Social Banking, Becomes Top Facebook Social Media Bank

    Social banking. Nigeria GTBank, which already provides the most proactive social customer care on facebook, officially launched its facebook banking service for bank account opening. Yesterday, Nigeria’s GTBank, Guaranty Trust Bank PLC, officially announced on facebook, where else, its social banking services, anywhere, anytime, any device. I have to say I was slightly surprised to notice so much […] More

  • RSA Insurance Social Media Strategic Framework Thought Leadership

    RSA Insurance Social Media Strategic Framework – Thought Leadership

    Social Media Financial Services. RSA Insurance Social Media Strategic Framework, my video interview with Jon Sellors, Group Head of Thought Leadership. Recently, at a social media in financial services event in London, I had the opportunity to spend some time with one of my fellow speakers, Jon Sellors – Group Head of Thought Leadership at RSA […] More

  • Deutsche Bank Taps Social Customer Care Banking

    Deutsche Bank Taps Social Customer Care Banking [Twitter Facebook]

    Deutsche Bank taps social customer care banking via social networking sites. Users can reach the bank from 0800 to 2000 on Facebook and Twitter for their services and concerns. The bank is a complimentary service that includes investment contracts, remittances, and other banking business. Deutsche Bank (@DeutscheBank) publishes valuable tips and information about service issues in […] More

  • Citi's CMO on Digital Innovation And Social Media Banking Strategy

    Citi’s CMO on Digital Innovation And Social Media Banking Strategy

    Citi’s CMO believes the bank’s innovative digital innovation and social media banking strategy will strengthen the 200-year-old business and make it more profitable. On December 5, new chief executive Michael Corbat cut over 84 branches of Citi‘s (@Citi) 4,000 branches, slashing 11,000 jobs. The move is said to be unrelated to the resignation of Michelle […] More

  • ICICI Bank's CFO on Their Innovative Social Media Banking Strategy [Social Media]

    ICICI Bank’s CFO on Their Innovative Social Media Banking Strategy

    NS Kannan, ICICI Bank’s CFO on their innovative social media banking strategy, said that social media platforms presence and banking services are important. Thus, the bank’s strategy revolves around engaging customers with the brand at their convenience. ICICI Bank (@ICICIBank_Care) is always the first to explore new technology strategies, maintaining its competitive edge. This year, the bank […] More

  • Regions, Wells Fargo Experiment with Social Media and ATM Mashups

    Innovative US Banks Mash Up Mobile Social Media With Their ATMs

    Banks such as Regions Financial and Wells Fargo are using social media channels like Twitter with mobile phones to engage customers. Regions Financial will include social media in tandem with their ATM messaging next year. Region’s new innovation includes messages to ‘follow’ Birmingham, Ala. Bank on Twitter and ‘like’ Regions on Facebook while transacting on […] More