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  • ZMOT Google Zero Moment of Truth

    Google’s Head of Retail EMEA on the Zero Moment of Truth

    In this video, Andy Burgess – Google’s Head of Retail EMEA highlights the importance of the zero moment of truth in social commerce. I invite you to watch this youtube video recently uploaded by the Google Enterprise team on the Zero Moment of Truth, ‘Atmosphere London 2014 – Andy Burgess – Interview‘. Andy Burgess – […] More

  • Barclays Skeptic Customers Mobile Banking Experiment

    Barclays Convinces Skeptic Mobile Banking Customers [VIDEOS]

    Barclays bank aims to convince banking customers of the value of mobile banking with a tactical video marketing experiment tapping a limited form of the voice of the customer. Driving self-servicing is critical to any financial services firm, and mobile banking plays a critical part in strengthening the relationships with your banking customers. Barclays Bank […] More

  • Sterling Bank Social Lender Social Reputation

    Sterling Bank Launches Social Lender, Rewards Good Social Reputation

    Nigeria’s Sterling Bank introduced a new social lending service, ‘Social Lender’ which lets banking customers borrow cash based on the quality of their social reputation. It’s another social media banking innovation coming from Nigeria. This time, it’s Sterling Bank‘s turn to shine: back in June 2014, they launched an innovative social lending platform named ‘social […] More

  • Hello Bank Gives Social Customer Care Center Stage in Latest TV Ads

    BNP Paribas’ new European digital bank, Hello Bank! gives social customer care (webchat, twitter, facebook) center stage in their latest TV ads. A few days ago, Hello Bank published on its official YouTube channel another three videos putting the emphasis on their social customer care service via webchat (or arguably twitter for that matter): ‘Hello […] More

  • Crowdsourcing Wells Fargo Bank Invites Facebook Fans Design Banking Stores

    Wells Fargo Invites Facebook Fans To Design its Stores [Banking Crowdsourcing]

    Wells Fargo bank invites its facebook fans -and banking customers- to flag the innovative features they’d like to find in their stores design. Simple banking crowdsourcing in action. As part of our Visible Banking Facebook Watch series, we track 1,200+ facebook pages from financial institutions based in over 80 countries, including Wells Fargo. Last week, my team […] More

  • Volksbank Buhl German CooperativeBanks Regional Crowdfunding Platforms Banking Innovation

    1K German Cooperative Banks Can Now Launch Own Regional Crowdfunding Platforms

    Banking innovation. Volksbank Bühl, one of the 1,100 cooperative Raiffeisen banks,  became the first German bank to offer their customers a regional crowdfunding platform. Today, Monday 29th April 2013, Volksbank Bühl (@Volksbank_Buehl) became the first of the People’s cooperative banks to have access to its own crowdfunding platform to support online regional projects. This innovative platform, available at […] More

  • ING Direct Canada Embraces Social Media Banking Drive Transparency

    ING Direct Banks on Social Media to Drive Banking Transparency [VIDEO]

    Social media banking. ING Direct Canada, led by its social CEO Peter Aceto, became one of the most engaging banks on social media. The bank aims to bring transparency in banking. A few days ago, I noticed this video on social media banking on Hootsuite’s youtube channel. I invite you to watch ‘Using Social Media For […] More

  • SoLoMo Kotak Mahindra Bank Celebrates Foursquare Day 200 Banking Branches Social Media Banking

    SoLoMo: Kotak Bank Celebrates Foursquare Day in 200 Banking Branches

    SoLoMo. Kotak Mahindra Bank organized a social media banking contest on twitter, in close to 200 banking branches, to celebrate foursquare day. Mayors won a goodie bag and a drink. Every year April 16 is celebrated as Foursquare Day or #4sqDay.  This year marked the 4th anniversary of the service. Foursquare users, fans of the most popular […] More

  • Hackathon eToro Social Investment Network Open Innovation

    Top 5 Lessons From the eToro Hackathon [Open Innovation]

    Social investors. The eToro team shares on Visible Banking the top 5 lessons from their recent 48h hackathon tapping open innovation in the investment industry. In the last 18 months, I’ve followed the many achievements and key milestones of eToro the leading -and unarguably the most innovative- independent online community for investors with over 2.7 million members […] More