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Third of Banking Customers Would Switch Banks For Peer Reviews [VOC]
According to YouGov poll conducted by BT, a third of banking customers would switch banks for peer reviews. Research showed that a majority of 6,500 people from six countries would value a portable account number. These countries include Spain (76%), Hong Kong (70%), France (64%), Germany (61%), and UK (62%). The factors that were less […] More
Standard Chartered Sets New Benchmark For Digital Banking Customer Experience
Standard Chartered sets new benchmark for digital customer experience excellence as it launched the bank’s responsive, and social media banking integrated online banking website in India. The new website has a more intuitive and user-friendly interface, and it integrates social media sites to facilitate better information sharing. According to Aman Narain, Group Head of Internet […] More
10 Questions To Standard Chartered On Social Media Banking, Mobile, Online
For our third edition of our ‘5 Questions on Digital Innovation‘ (including social media, gamification, crowdsourcing), I interviewed Aman Narain, the Global Head of Online and Mobile Banking at Standard Chartered. From the very first time I met my now friend Aman Narain – Global Head of Online & Mobile Banking at Standard Chartered in […] More
Spain’s New Generation Banking: Mobile Banking Revolution
Ignasi Martín Morales, CatalunyaCaixa’s Director of Electronic Banking, talks us through the new generation banking in Spain, led by the mobile banking revolution. On 4th February 2012, we turned 5 on that date, I announced the launch of the ‘Visible Banking Stars‘ programme as well as the total redesign of VisibleBanking.com. If you are interested in […] More
Lloyds Banking Group Tops 1B Online Banking Log-Ons, 3M Mobile Banking Users
As of December 20, 2012, Lloyds Banking Group reaches 1 billion online banking log-ons, 3 million mobile banking users across Bank of Scotland, Halifax, and Lloyds TSB. In the past year, the Group has seen its active online banking customers increase by 1.1M to 9.3M and has grown the number of its mobile banking users […] More
Mobile Banking Reaches 300 Million Users, Will Overcome Online Banking By 2015
According to the ABA Banking Journal, mobile phones have become necessary to both business and private sectors. In 2011, the number of mobile phone users even reached up to six billion while the number of customers using mobile banking reached 300 million worldwide. Now, approximately 85-90% of the world’s population is covered by mobile networks […] More
Social Media Leader KASIKORNBANK Launches askKBank.com [Search Engine For Financial Questions]
The digital banking and social media leader Kasikornbank has launched askKBank.com, a search engine that is dedicated to answering queries on different financial matters. Thai consumers are using social media more and more with 38% of Thais use the internet to look for information and social networking. Also, there was a 30% increase in the […] More
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HEATED DEBATE: Would You Use Online Banking On Facebook? [CNN Money]
Facebook is now starting to support new services for banks that allow them to interact with their customers. Which leads to the question, are you willing to manage your finances via Facebook? There are a lot of things you can do on Facebook. You can post and share vacation photos, party photos and you can […] More
(Worthy?) Social Media Winners of Global Finance’s Best Online Banking Awards 2012
Earlier this week, Global Finance announced the winners of their best internet banks awards 2012. So, how worthy are the winners in the social media banking category? Please find below the regional subcategory winners (consumer banking) as listed in Global Finance’s Best Internet Banks […] More
Standard Chartered Turns Mobile Banking Teams Into Comic Book’s Superheroes [BREAKING NEWS]
The Standard Chartered Global Remote Banking Team (online and mobile banking) innovates again, this time to connect with the bank’s front line staff. They turned some of their super staff members into comic book’s superheroes, literally. A couple of hours ago, I received an email from one of my digital banking innovator friends from Singapore, […] More
