More articles

  • Bring Your Own Device and Your Own POS

    VB Star and Barclays Spain’s Manuel Romero discuss the impact and the challenges of the evolution of the ‘Bring Your Own Device’ trend in banking: ‘Bring Your Own POS’. Last April IBM announced that Toshiba TEC is acquiring IBM’s Retail Store Solution Business, which offers retail point-of-sale solutions worldwide. The purchase price: US$850M. The announcement is a significant move […] More

  • Tinkoff Credit Systems Bank Taps Crowdsourcing with its Internet Olympics

    Russian Bank Tinkoff Credit Systems taps crowdsourcing and asks math students to compete in their own Internet Olympics. There are many crowd-generated feedback options that banks in Russia try to emply, yet most of them defy logic, or go against the reason to participate in them. Yet there is one contest that I can’t stop […] More

  • Grupo BBVA Spreads and Promotes Crowdfunding [Customer Voice]

    The Spanish Banking Group BBVA it’s trying to take advantage from crowdfunding with the creation of two platforms used to shorten distance between traditional banking and funding and a new a kind of banking, more social and transparent, able to create a feel of community in users. This last years are for a lot of persons, years […] More

  • ‘App Stores’ à la Apple, le Nouvel Eldorado des Banques?

    On connaissant déjà les désormais traditionnels AppStore d’Apple et le Market de Google (devenu il y a quelques semaines Google Play). Aujourd’hui,  un nouvel acteur entre dans la course : le secteur bancaire. Le marché des applications mobiles ne cesse de grandir chaque jour, et chacun semble désormais vouloir sa part dans cet immense gâteau, qui […] More

  • Where is my (Digital) Wallet?

    If you are a regular reader of this blog you will not be surprised about how much innovation surrounds the banking industry and how technology is reshaping it. There are many examples but today I would like to focus on what mobile means for banks and the different strategies we are seeing including the rise […] More

  • Real Customer Feedback on ICICI’s Facebook App for Banking

    This is an exclusive. A real customer of ICICI in India talks us through her experience of accessing her accounts via the bank’s dedicated facebook application.  Security is a key trait of the service. Earlier this month, I announce the imminent launch of a new series on the Visible Banking blog, the ‘Voice of the Customer’ or […] More

  • Introducing the ‘Voice of the Customer’ Series on Visible Banking

    I am delighted to officially launch the ‘Voice of the Customer’ (VOC) series on Visible Banking where real people, regular customers, will share their thoughts and expectations on high profile social media activities from banks and insurers all over the world. No social media gurus allowed here! I’ve been covering and championing the topics of social media and digital engagement […] More