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  • Deutsche Bank Social Customer Care Team Facebook Twitter

    Deutsche Bank Promotes Twitter and Facebook Social Customer Care

    Deutsche Bank just released a video on YouTube promoting its social customer care activity on twitter and facebook. As I mentioned previously on Visible Banking, Deutsche Bank has ramped up its social customer care capability within the last 12 months with a dedicated twitter account and facebook page.   Earlier this week, the German bank […] More

  • Erste Bank Banking Innovation Lab Sparkasse Crowdsourcing Gamification

    Erste Bank Taps Crowdsourcing and Gamification with New Banking Innovation Lab

    With its ‘s LAB’ aka ‘Sparkasse Lab’ focused on open innovation, Erste Bank became the latest financial institution to crowdsource the bank of the future with its customers via gamification. On 5th September, Austria’s Erste Bank and Sparkasse introduced its new banking innovation lab tapping crowdsourcing and including some gamification features, with the video attached […] More

  • Volksbank Buhl German CooperativeBanks Regional Crowdfunding Platforms Banking Innovation

    1K German Cooperative Banks Can Now Launch Own Regional Crowdfunding Platforms

    Banking innovation. Volksbank Bühl, one of the 1,100 cooperative Raiffeisen banks,  became the first German bank to offer their customers a regional crowdfunding platform. Today, Monday 29th April 2013, Volksbank Bühl (@Volksbank_Buehl) became the first of the People’s cooperative banks to have access to its own crowdfunding platform to support online regional projects. This innovative platform, available at […] More

  • Deutsche Bank Taps Social Customer Care Banking

    Deutsche Bank Taps Social Customer Care Banking [Twitter Facebook]

    Deutsche Bank taps social customer care banking via social networking sites. Users can reach the bank from 0800 to 2000 on Facebook and Twitter for their services and concerns. The bank is a complimentary service that includes investment contracts, remittances, and other banking business. Deutsche Bank (@DeutscheBank) publishes valuable tips and information about service issues in […] More

  • iBrokr’s StockBattle: the World’s First P2P Option Game [INTERVIEW]

    Last week at Finovate Europe 2012, iBrokr demoed its ‘StockBattle’ which makes investing a game using options, inviting the player to share their bet on social networks like Facebook, and compete against another player. I covered the launch of iBrokr back in October 2009 during my interview with my good friend, the brilliantMatthias Kroener – CEO at Fidor AG. […] More

  • Guest Post #3 – Finance 2.0 in Germany: Ready to take off? (Part 2)

    Xing Is the largest German business network  On Xing people and companies can establish open and closed groups, to every possible business topic. Some banks are actively engaged here.In general using closed groups. Banks use Xing also to train social media within their workforce. Xing is suited  for use because many employees of financial institutions […] More

  • Guest Post #3 – Finance 2.0 in Germany: Ready to take off? (by Boris Janek)

    I launched the Visible Banking Blog back in February 2007, almost three years ago… Time really flies. Since my first post, I have always aimed to share with you my passion, my views, and some unique insights on social media in the Finance industry: not only Banking, but also Financial Services, Credit Cards, Asset Management, Investment Banking, […] More