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  • Jim Marous Digital Banking Report Digital Branch

    Jim Marous on the Digital Banking Report [Branch Banking Innovation]

    In my video interview, Jim Marous from The Financial Brand, talks us through the Digital Banking Report edition on ‘Bricks and Clicks’.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social Media stream […] More

  • Roberto Ferrari CheBanca Digital Banking New Skills

    CheBanca! Digital Banking: New Skills and Capability Needed [INTERVIEW]

    In my video interview, Roberto Ferrari – CheBanca!’s General Manager, lists the new skills needed to drive digital banking and design superb customer experiences.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social […] More

  • Jin Zwicky OCBC Bank Frank Youth Banking-efma

    YOUTH BANKING What’s Frank by OCBC Bank? [INTERVIEW]

    In my video interview, Jin Zwicky – VP Experience Design at OCBC Bank tells us more about ‘Frank by OCBC’, a fresh brand focused on youth banking.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking […] More

  • Irene Van Den Brink InShared Insurance Self Servicing Online Robots

    InShared Insurance: Self Servicing via Online Robots [INTERVIEW]

    In my video interview, Irene Van Den Brink – Director Business Development at InShared insurance tells us how their online robots drive self servicing.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social Media stream […] More

  • CheBanca! Digital Commerce Roberto Ferrari

    CheBanca! Banking on Digital Commerce [INTERVIEW]

    In my video interview, Roberto Ferrari – CheBanca!’s General Manager, confirms the importance for banks to embrace digital commerce.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social Media stream of their EFMA […] More

  • Marco Marazia Banca Widiba Customer Reviews

    Banca Widiba: Banking on Reviews, Customer Empowerment

    In my video interview, Marco Marazia – Banca Widiba’s !’s Head of Business and Offers talks us through their focus on empowering the customer via transparency.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social Media […] More

  • Deepak Sharma Kotak Bank Social Collaboration Innovation

    Kotak Bank: Social Collaboration Drives Innovation [INTERVIEW]

    In my video interview, Deepak Sharma – Kotak Mahindra Bank’s Head of Digital Initiatives talks about social collaboration as an innovation driver.  EFMA Distribution Summit 2015. In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social Media stream of their […] More

  • Digitisation Retail Banking EFMA Mysis

    The Digitisation of Retail Banking [INFOGRAPHIC]

    The EFMA published this infographic on the digitisation of retail banking to tease its upcoming study on ‘banks’ evolution to customer-driven sales’ in partnership with Mysis. The EFMA will publish in July 2015 their study on ‘Customer-centric, product-centric, sales-centric: Banks’ evolution to customer-driven sales‘. Efma database research highlights that the number one management priority for […] More

  • Digital Banking Social Media EFMA Distribution Summit 2015

    Digital Banking and Social Media at EFMA Distribution Summit 2015

    Visible Banking’s Christophe Langlois will share his expert views on digital banking and social media at the European Financial Marketing Association (EFMA) Distribution Summit 2015. This is another exciting week: following my session at the Financial Services Forum’s ‘Annual Member’s Conference: Customers are Setting the Business Agenda‘ on Tuesday, I will head to London Gatwick […] More

  • EFMA Marketing Summit 2014 Trust Banking Wells Fargo

    The Importance and Challenges of Trust in Omnichannel Banking [VIDEO]

    In this short EFMA video, Wells Fargo’s Tim Collins highlights the importance of trust in banking and the key challenges to build it and provide it consistently in an omnichannel environment. I invite you to watch the video above with my friend Tim Collins – SVP Experiential Marketing at Wells Fargo. Tim highlights the multiple […] More