More articles

  • Hello Bank Gives Social Customer Care Center Stage in Latest TV Ads

    BNP Paribas’ new European digital bank, Hello Bank! gives social customer care (webchat, twitter, facebook) center stage in their latest TV ads. A few days ago, Hello Bank published on its official YouTube channel another three videos putting the emphasis on their social customer care service via webchat (or arguably twitter for that matter): ‘Hello […] More

  • Bank of America Facebook Page August 2013

    Social Banking Customer Rates Bank of America’s Facebook Page 6/10

    Social media banking. The Visible Banking team invited a banking customer and social media user to review the Bank of America facebook page. If you are a regular reader of the Visible Banking blog, you know how keen I always am to find more valuable and insightful ways to cover social media in financial services. […] More

  • UK Insurers Struggle With Digital / Social Customer Care [SURVEY]

    UK Insurers Struggle With Digital / Social Customer Care [SURVEY]

    UK insurers struggle with digital and social customer care (via facebook or twitter) with only 48% of the basic online questions answered satisfactorily. Research, carried out by Eptica (@EpticaUK) Multichannel Customer Service Study, found that the performance of insurers is declining with the number of questions answered dropping by 2% from the 50% of the […] More

  • Deutsche Bank Taps Social Customer Care Banking

    Deutsche Bank Taps Social Customer Care Banking [Twitter Facebook]

    Deutsche Bank taps social customer care banking via social networking sites. Users can reach the bank from 0800 to 2000 on Facebook and Twitter for their services and concerns. The bank is a complimentary service that includes investment contracts, remittances, and other banking business. Deutsche Bank (@DeutscheBank) publishes valuable tips and information about service issues in […] More

  • Seventy Percent Of Customers Think Online Customer Service will dominate in Ten Years

    70% Of Consumers Think Online Customer Service Will Lead By 2022

    Synthetix published a survey, undertaken among 500 UK and US consumers to highlight their opinion about self-service as a channel of choice. The survey showed that web self-service is the primary channel for consumers who source out information for after-sales service. It also revealed that 90% of consumers always check a website before calling or […] More

  • Top News Social Media Financial Services 14 December 2012 Visible Banking

    6 Unmissable Social Media Financial Services News Today #5

    6 Top Daily News on Social Media in Financial Services (14 December 2012): bank Execs and social reputation management, P2P payments on twitter, social customer service. Since 2007, we’ve curated the best social media in financial services news and initiatives worldwide.  We aim to publish on daily basis our selection of the top social media news in our regulated […] More

  • Regions, Wells Fargo Experiment with Social Media and ATM Mashups

    Innovative US Banks Mash Up Mobile Social Media With Their ATMs

    Banks such as Regions Financial and Wells Fargo are using social media channels like Twitter with mobile phones to engage customers. Regions Financial will include social media in tandem with their ATM messaging next year. Region’s new innovation includes messages to ‘follow’ Birmingham, Ala. Bank on Twitter and ‘like’ Regions on Facebook while transacting on […] More