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  • Top 100 Social Media Banking Twitter Facebook Q1 2015

    Top 100 Banks using Social Media, Twitter, Facebook, YouTube [Q1 2015]

    The Financial Brand and Social Media Examiner have recently released their global rankings for Q1 2015 on social media banking, twitter, Facebook, YouTube. The popular series of rankings are based on a database that includes hundreds of banks and credit unions in English speaking countries. The Financial Brand monitors around 2,000 banks and credit unions on […] More

  • Top CEOs Financial Services Ice Bucket Challenge

    Top Financial Services CEOs Take up the #IceBucketChallenge [updated]

    If Barack Obama hasn’t, even top CEOs in financial services have started to accept the ALS Ice Bucket Challenge: UBS, TD Bank, Wells Fargo, U.S. Bank, Kasikornbank, Citi… (updated on 03/09/14) It’s good to see more and more President, CEOs and other Senior Executives at well-established financial institutions accepting the ALS Ice Bucket Challenge and […] More

  • SAP Financial Services Forum London 2014

    Top Keynote Speakers: SAP Financial Services Forum London 2014’s Christophe Langlois was invited to join the line up of top keynote speakers at the SAP Financial Services Forum 2014 and discuss the business impact of social media on customer experience. Following a few successful speaking engagements with them over the years, SAP invited me to deliver the final keynote session on the first […] More

  • Citi Private Banking Dena Brumpton Digital Innovation Wealth Management

    The Importance of Digital Innovation in Private Banking [INTERVIEW]

    In her interview with Euromoney Magazine, Citi Private Banking’s COO, Dena Brumpton highlights the importance of digital innovation and client experience in wealth management. Euromoney Magazine recently published the short video above as part of the Euromoney Innovations in Wealth Management Awards. Dena Brumpton: “Innovation in private banking is critical and the bottom line is it’s […] More

  • financial times 2014 retail banking conference

    The Social Media Challenge at the FT 2014 Retail Banking Conference

    Visible Banking’s Christophe Langlois will share his views on the opportunities and the challenges of social media at the Financial Times 2014 Retail Banking Conference. I’ve been invited by the Financial Times Live Team to come share my vision and my personal experience of social media banking on stage at the 2014 Retail Banking Conference, in […] More

  • Global Top 20 Twitter Accounts Financial Services August 2013

    Global Top 20 Twitter Accounts in Financial Services [17.6M Twitter Followers]

    My Visible Banking Team now tracks over 3,000 twitter accounts (banking, insurance, investment, cards and payments) in 89 countries. Check our top 20 twitter accounts in financial services globally (August 2013). Back in March 2009, my Visible Banking team started tracking twitter accounts and facebook pages from the worldwide financial services industry.  We are proud to be tracking now 3,051 twitter accounts […] More

  • Citi Bank Taps Social Media Banking For Home Owner Support

    Citi Bank Taps Social Media Banking For Homeowner Support [VIDEO]

    Social Business. With Citi bank taps digital and social media banking to support US homeowners. The video features Get Satisfaction’s CEO, Wendy Lea. I’ve always been a big advocate for a holistic approach to social media and its integration with a totally owned digital asset, whether the financial institution’s website or a dedicated microsite […] More

  • Webinar Social Media Monitoring Social Customer Care Financial Services Visible Banking

    Social Media Monitoring For Financial Services, Social Customer Care [WEBINAR]

    Social media financial services. Listen to Frank Eliason and Christophe Langlois contributing to the webinar on ‘Social Media Monitoring For Financial Services, Social Customer Care’ on 18 April. On 18th April 2013, I will have the pleasure to share my views on social media in financial services with one of my banking innovation friends and fellow […] More

  • Citi's CMO on Digital Innovation And Social Media Banking Strategy

    Citi’s CMO on Digital Innovation And Social Media Banking Strategy

    Citi’s CMO believes the bank’s innovative digital innovation and social media banking strategy will strengthen the 200-year-old business and make it more profitable. On December 5, new chief executive Michael Corbat cut over 84 branches of Citi‘s (@Citi) 4,000 branches, slashing 11,000 jobs. The move is said to be unrelated to the resignation of Michelle […] More