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Retail Banking Innovations 2008 (Singapore): Wrap Up – Still a long way to go in Asia

Retailbankinginnovationsapac2008Retail Banking Innovations Asia Pacific 2008 – Banking in a Brave New World

Retail Banking Innovations 2008 aims to address new frontiers in the industry and the changing concept of retail banking and consumer finance in the Asia Pacific region – with a highly content-driven and provocative agenda. 

I was delighted to speak at Retail Banking Innovations. I had a great time in Singapore. Not only it was my first successful speaking engagement in Asia, but the event was excellent. What a good line up.
Congrats to the VRL Knowledgebank team, and especially Linda!

Banking 2.0 in Asia: still a long way to go…
As usual, I started my presentation by assessing the number of people involved in social media projects in the room. From all the conferences I have participated to in the US and in Europe in the last 18 months, it has to be the lowest number ever with just 4 or 5 hands raised from a group of 170ish delegates!

I hardly got any questions during the Q/A session. It is not that there wasn’t any interest from the audience though. I was very pleased with the excellent feedback after my presentation. The comments were all positive, and I noticed a good amount of interest, or shall I say curiosity, from most of the Asian banks. Web 2.0 and social media are still very new to most of the delegates.

Recently, I have done quite a bit of research on Facebook. Most of the Asian banks don’t have a page or a group on the leading social network.

No activity in social networking or blogging from Asian banks? Interesting, considering that for instance China is the clear leading blogging country with over 40 million bloggers…

Best of the show: Pablo, Aman and Edwin
I attended most of the sessions on the Internet Channel. Unfortunately, I missed the Mobile Banking session with Steve Kietz.

According to me, the three best presentations from bankers were:
Civic Banking / Caja Navarra, by Pablo Armendariz
Creating Richer Web Experiences / Standard Chartered, by Aman Narain
The Consumer is All Powerful / Rabobank, by Edwin Van Raalte

My criteria are based on the quality of the content as well as the delivery, and the number of questions from the audience.

Special mention for Matt Flannery’s presentation of his company, Kiva.org, the first ever Peer-to-Peer Micropayment platform launched in early 2005. Matt, Peter Crouch, and I were part of the same panel on “Rethinking Everything”. Matt got most of the questions.

Interviews 2.0
I had the pleasure to shoot 6 video interviews with the key speakers who get social media:
Matt Flannery, Co-Founder & CEO at Kiva.org (US)
Aman Narain, Global Head of Remote Banking at Standard Chartered(Singapore)
Edwin Van Raalte, Senior Manager Business Development at Rabobank(Australia)
Alessandro Colafranceschi, Head of Internet at Unicredit (Italy)
Pablo Armendariz, Head of Innovation at Caja Navarra (Spain)
Steve Kietz, CEO at Mobile Money Ventures (US)

Social Media: The Inconvenient Truth
I wanted my presentation to be not only inspirational and passionate, but also as insightful as possible.

My two goals were to:
* Change the mindset of my peers and have all the bankers in the room ask themselves “social media, where shall we start?”
* Give them as much valuable insights as possible to help them get enough traction from their Senior Management

Please find below the slides I used at the event.


Photos: Speakers & Networking

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