InShared Insurance: Self Servicing via Online Robots [INTERVIEW]

Irene Van Den Brink InShared Insurance Self Servicing Online Robots

In my video interview, Irene Van Den Brink – Director Business Development at InShared insurance tells us how their online robots drive self servicing.  EFMA Distribution Summit 2015.

Irene Van Den Brink InShared Insurance Self Servicing Online RobotsIn March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social Media stream of their EFMA Distribution Summit 2015 in Barcelona.

As usual, I met some fantastic banking innovation professionals, thought leaders and senior executives with a digital mind including Irene Van Den Brink – Director Business Development at InShared.

InShared Insurance: Self Servicing via Online Robots

In this short extract from my 20-minute video interview, Irene explains how InShared successfully reduced their cost to serve by driving self servicing via two online robots for general queries and claim management.

I invite you to watch my other video interviews on digital banking and social media with InShared’s Irene Van Den Brink and a few other key speakers from the EFMA Distribution Summit 2015.

If you enjoyed reading my article or if you wanted to react, I invite you to connect with me here, on twitter (@Visible_Banking) or on LinkedIn.

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Written by Christophe Langlois

Based in London, Christophe is an entertaining social media keynote speaker and a trusted advisor to the global financial services industry on the topics of social media, social business and digital innovation.

Christophe has contributed to over 140 events in 18 countries.

Currently, Christophe is 'Social Media Senior Managing Consultant' at IBM Interactive Experience. He's also a Digital Advisor at the Financial Services Forum and the Moller Centre (part of the Churchill College in Cambridge).

Christophe's views on are his own, not necessarily his employer's.

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