In my video interview, Irene Van Den Brink – Director Business Development at InShared insurance tells us how their online robots drive self servicing. EFMA Distribution Summit 2015.
In March 2015, I was delighted to deliver my 10th speaking engagement for the European Financial Marketing Association (EFMA) as part of the Digital Banking and Social Media stream of their EFMA Distribution Summit 2015 in Barcelona.
As usual, I met some fantastic banking innovation professionals, thought leaders and senior executives with a digital mind including Irene Van Den Brink – Director Business Development at InShared.
InShared Insurance: Self Servicing via Online Robots
In this short extract from my 20-minute video interview, Irene explains how InShared successfully reduced their cost to serve by driving self servicing via two online robots for general queries and claim management.