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How Innovative is First Direct’s UK-First Innovation Lab Based on Crowdsourcing?

First of all, it is always with great excitement that I review any new first direct initiative in the digital engagement space. In the last...

Danske Bank Launches Idebank 2.0 and Invites their Facebook Fans to...

On 12 May, Danske Bank launched the second edition of its innovativeIdebank crowdsourcing initiative on facebook. The concept was validated following the success of the first edition back in...

Capturing & Leveraging “the Voice Of the Customer” (VOC): Are You...

If capturing and leveraging "the Voice Of the Customer" (VOC) is one of the most difficult challenges for financial institutions, it also became increasingly critical...

Idebank: Danske Bank Leverages Facebook to Improve its Mobile Banking Application

Last week, I caught up with Thomas Heilskov, Manager Group Online Communications at Danske Bank. Thomas made me aware of Danske Bank's latest initiative in the...

Another Angry Customer Using Social Media: PeoplesPops’ Blog Post and Tweets...

The voice of the customer banking. Another Angry Customer Using Social Media: PeoplesPops' Blog Post and Tweets Against Chase Bank (Video). Last week, I noticed a...

VB140 #3 – Would You be Kind Enough to Help Flo,...

Social media insurance. Would You be Kind Enough to Help Flo, the Progressive Insurance Girl and Queen of Social Media in Insurance? First of all, how...

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