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Introducing the ‘Voice of the Customer’ Series on Visible Banking

I am delighted to officially launch the 'Voice of the Customer' (VOC) series on Visible Banking where real people, regular customers, will share their thoughts and expectations on...

Currency Fair: the P2P Marketplace to Exchange Currency on your Terms...

Last week at Finovate Europe 2012, I interviewed Currency Fair's CEO who demoed its P2P marketplace where members can 'trade' currencies on their own terms. During my...
crowdfunding crowdinvesting

Germany Gets Tougher on Crowdfunding Rules

The German government will publish new rules for companies looking to raise funds through online crowdfunding platforms to protect the investors from frauds while still...

etoro: Copy Trading, Gamification and Personal Branding [INTERVIEW]

etoro is the leading forex online community with 2 million users worldwide.  At finovate, the etoro team demoed their “Guru Finder” service which enables users...
Marco Marazia Banca Widiba Customer Reviews

Banca Widiba: Banking on Reviews, Customer Empowerment

In my video interview, Marco Marazia - Banca Widiba's !'s Head of Business and Offers talks us through their focus on empowering the customer via transparency.  EFMA...
ANZ Bank Innovation Cocreation Banking Customer

ANZ Bank Innovation: Co-Creation in the Consumers World

The Australian Market & Social Research Society presents the results of ANZ Bank's co-creation effort which turned the customer into a driving force in the banking...
BBVA Game Facebook Banking Gamification

Banking Gamification: BBVA Game Has EXPLOSIVE Potential To Change Customers’ Habits

In his third guest article, Vincenzo – a real banking customer, an Italian living in Spain – shares his views on 'BBVA Game', BBVA's...
Over 66% of Internet users change their mind after online research for financial services!

Google India: Online Research Influences Over 66% Product Applications For Financial...

According to a Google India report on financial service industry, 7 out of 10 Internet users change their minds about the products and brand...

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