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  • ANZ Bank Innovation Cocreation Banking Customer

    ANZ Bank Innovation: Co-Creation in the Consumers World

    The Australian Market & Social Research Society presents the results of ANZ Bank’s co-creation effort which turned the customer into a driving force in the banking innovation process. The Australian Market & Social Research Society (AMSRS) is a non-profit professional membership body having more than 2,000 market and social research professionals as members who have dedicated their […] More

  • The Social CEO

    Leadership 2.0: How Do CEOs Use Social Media? [INFOGRAPHIC]

    This insightful social CEO infographic should convince your Senior Executives on the importance of driving transparency and customer engagement via social media channels like twitter or LinkedIn. This is another compelling infographic helping us visualise some of the key characteristics and behaviours from the most social CEOs highly active on popular social media sites like […] More

  • Global Crowdfunding

    Global P2P Crowdfunding Market to Reach $34.4 Billion in 2015

    Report Forecasts Total Global Crowdfunding to Reach $34.4 Billion in 2015, With North America Remaining the Largest Market and Asia, Outpacing Europe in 2014, in Second Place. In just a matter of a few years, Crowdfunding has evolved from a small creative concept to a big industry that is influencing government policies and encouraging banking […] More

  • Financial Services Forum European Executive Summit 2014

    Top Financial Services Speakers: European Executive Summit 2014

    VisibleBanking.com’s Christophe Langlois was invited to join the line up of keynote speakers at the Financial Services Forum’s European Executive Summit 2014 and discuss the business impact of social media on customer experience. Following a few successful speaking engagements with them over the years, the Financial Services Forum invited me to contribute to the success […] More

  • SAP Financial Services Forum London 2014

    Top Keynote Speakers: SAP Financial Services Forum London 2014

    VisibleBanking.com’s Christophe Langlois was invited to join the line up of top keynote speakers at the SAP Financial Services Forum 2014 and discuss the business impact of social media on customer experience. Following a few successful speaking engagements with them over the years, SAP invited me to deliver the final keynote session on the first […] More

  • Three Streams Digital Disruption Infographic

    10 Top Insights Driving the Digital Disruption [INFOGRAPHIC]

    This infographic on digital disruption highlights the key results from the German digitisation consumer report 2014 published recently by Roland Berger Strategy Consultants. To support the recent launch of their German digitisation consumer report 2014, the Roland Berger team put together an infographic entitled ‘The Three Streams of Digital Disruption‘.   You will find below […] More

  • Moven Bank Parodies Poor Banking Customer Experience

    In this ‘fun’ video, Brett King’s innovative Moven (bank) parodies the poor customer experience provided by traditional banks. Just in case you missed it, I invite you to watch this YouTube video: ‘Another Frustrated Bank Customer‘.   More seriously, you will find more about Moven‘s features on the go in two other videos posted by […] More

  • EFMA Marketing Summit 2014 Trust Banking Wells Fargo

    The Importance and Challenges of Trust in Omnichannel Banking [VIDEO]

    In this short EFMA video, Wells Fargo’s Tim Collins highlights the importance of trust in banking and the key challenges to build it and provide it consistently in an omnichannel environment. I invite you to watch the video above with my friend Tim Collins – SVP Experiential Marketing at Wells Fargo. Tim highlights the multiple […] More