Social media banking. BizCrowd: RBS Bank’s Online Community For UK Small Businesses. My video interview with RBS’ Head of Social Media at Royal Bank of Scotland.
At a recent social media in financial services event in London where we were both speaking, I had the opportunity to spend some time with Steve Philips – Head of Social Media, Business and Commercial at Royal Bank of Scotland.
I invite you to watch my 14 min video interview with Steve ‘B2B: RBS Commercial Banking BIZCROWD Online Community – Social Media‘.
Steve answered my questions on BizCrowd, the online community (marketplace) for UK small businesses launched by RBS and Natwest earlier this year. At the end of our conversation, I was also keen to follow up on one remark Steve shared during the event about social customer care.