The CEO of Aviva Life India, Trevor Bull, confirmed the ever growing necessity for insurance firms to drive digital transformation and deliver a super mobile customer experience to their customers.
This focus on Digital reflects one of the three key strategies of the Aviva Group globally, ‘Digital First‘.
Trevor Bull on Digital Transformation in Insurance:
“We have to catch up, and we can’t anymore interact with customers in the same way as we are used to. (…) Going digital has tremendous benefits such as consistency, access to information, etc.”
The vision of Aviva India’s CEO on Digital reflects the Aviva Group commitment to drive digital transformation and insurance innovation group wide: last August, the insurer recruited Andrew Brem from British Gas to take on the newly created ‘Chief Digital Officer’ role, working directly for the CEO.
Watch this video to find out how Aviva Investors transformed Marketing Services and Distribution digitally.
If you enjoyed reading my article ‘Aviva Life Insurance CEO: “Digital (Transformation) will be the Core”’’ or if you wanted to react, I invite you to connect with me here, on twitter (@Visible_Banking) or on LinkedIn.