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#19 Links 6-19 September 2010 – Social Media News in Banking, Finance, Insurance

Please find below 19 blog posts and articles you may have missed in the last two weeks.

BANKING
Banking in Top 10 Most Social Industries (SCI Vision Quest)
Chase Online Banking Outage: Another Opportunity to Revisit Customer Communication & Social Media (by Kristin Moyer at Gartner)
The Mad Men are Dead – Long Live Engagement (by Brett King)
Facebook
ASB launches ‘world’s first Virtual Branch’ on Facebook (by Nick Jones)
Twitter
Barclays Bank vs Lloyds TSB Bank – Battle of the Twitter Accounts (by Mark Shaw)
PFM
What PFM for Business needs to look like… (by Brett King)

INSURANCE
Confused.com issues fresh warning to social media users – home insurance premiums likely to rise (confused.com)
Social media and insurance – Part 3 (by Michael Costonis)
Interviews
American Family Insurance’s Troy Janisch on leaving boring behind with social media (by Jesse Stanchak)
Mobile Apps
Introducing GEICO GloveBox(SM) for Android (the GEICO blog)

FINANCE / INVESTMENT
Best Social Media Practices for FAs (by Julie Steinberg)

ONLINE FINANCE STARTUPS
BankSimple May be First Invite-Only Retail Bank Launch (by Jim Bruene at Netbanker)

OUTSIDE THE BANKING INDUSTRY
Ad Folks Rank High for Social Engagement (by Mark Dolliver)
Detractors & Customer Service
Top 5 Viral Customer Service Complaint Videos (by Christophe Elliott)
Foursquare
McDonald’s Foursquare Day Campaign Increased Checkins by 33% (by Jennifer Van Grove)
Customer Feednack & Advocacy
Get Satisfaction Celebrates Third Anniversary with $6 Million in Funding(by Jennifer Van Grove)
HR
Should You Search Social Media Sites for Job Candidate Information? (by Sharlyn Lauby)
CEO
How CEOs Will Use Social Media in the Future (by Jennifer Van Grove)
eReputation
HOW TO: Respond when Social Media Attacks Your Brand (by Stephanie Marcus)

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Written by Christophe Langlois

Based in London for almost a decade, Christophe is an entertaining fintech marketing keynote speaker and a trusted advisor to the global financial services industry on the topics of digital marketing, innovation and B2B social media.

Christophe has contributed to over 140 events in 18 countries.

Currently, Christophe is advising a number of fintech startups on marketing and growth hacking and he is the Chief Marketing Officer of The Fintech Power 50, an exclusive annual programme helping fintech scale-ups to accelerate their growth globally.

Christophe's views on VisibleBanking.com are his own.

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