#19 Links 6-19 September 2010 – Social Media News in Banking, Finance, Insurance

Please find below 19 blog posts and articles you may have missed in the last two weeks.

Banking in Top 10 Most Social Industries (SCI Vision Quest)
Chase Online Banking Outage: Another Opportunity to Revisit Customer Communication & Social Media (by Kristin Moyer at Gartner)
The Mad Men are Dead – Long Live Engagement (by Brett King)
ASB launches ‘world’s first Virtual Branch’ on Facebook (by Nick Jones)
Barclays Bank vs Lloyds TSB Bank – Battle of the Twitter Accounts (by Mark Shaw)
What PFM for Business needs to look like… (by Brett King)

INSURANCE issues fresh warning to social media users – home insurance premiums likely to rise (
Social media and insurance – Part 3 (by Michael Costonis)
American Family Insurance’s Troy Janisch on leaving boring behind with social media (by Jesse Stanchak)
Mobile Apps
Introducing GEICO GloveBox(SM) for Android (the GEICO blog)

Best Social Media Practices for FAs (by Julie Steinberg)

BankSimple May be First Invite-Only Retail Bank Launch (by Jim Bruene at Netbanker)

Ad Folks Rank High for Social Engagement (by Mark Dolliver)
Detractors & Customer Service
Top 5 Viral Customer Service Complaint Videos (by Christophe Elliott)
McDonald’s Foursquare Day Campaign Increased Checkins by 33% (by Jennifer Van Grove)
Customer Feednack & Advocacy
Get Satisfaction Celebrates Third Anniversary with $6 Million in Funding(by Jennifer Van Grove)
Should You Search Social Media Sites for Job Candidate Information? (by Sharlyn Lauby)
How CEOs Will Use Social Media in the Future (by Jennifer Van Grove)
HOW TO: Respond when Social Media Attacks Your Brand (by Stephanie Marcus)

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Written by Christophe Langlois

Based in London for almost a decade, Christophe is an entertaining fintech marketing keynote speaker and a trusted advisor to the global financial services industry on the topics of digital marketing, innovation and B2B social media.

Christophe has contributed to over 140 events in 18 countries.

Currently, Christophe is advising a number of fintech startups on marketing and growth hacking and he is the Chief Marketing Officer of The Fintech Power 50, an exclusive annual programme helping fintech scale-ups to accelerate their growth globally.

Christophe's views on are his own.

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