10 Key Visible Banking Posts on Social Media & Financial Services in 2010

2010 has been a busy year for social media in banking, financial services and insurance.

It was tough to limit the number of links in this article, but I did my best to highlight a mix of the most liked, shared, read posts and the most innovative initiatives covered on Visible Banking in 2010.

Please note that the list doesn’t include any of my popular VB Facebook Watch and my VB Twitter Watch updates, my coverage of our 5th social media workshop (Singapore, November), my video interviews, or the brilliant guest posts from RussiaGermanyIsrael and Spain.

AmericanExpress-SmallBusinessSaturday-130x130WrapUp-SMWorkshopSingapore-November2010-130x130ASBBank-FAcebook-VirtualBranch-130x130SCUAE-GoTheDistance-130x130 StandardChartered-WCI-130x130 MetroBank-130x130

Please find below my Top 10 posts in 2010.

List of Banking – Financial Services – Insurance Senior Executives on Twitter
5 Ways Banks Use to Build their Social Media Team
UK Metro Bank & Social Media: a Match Made in Heaven, You’d Think…(video)

ASB Bank Launches a Virtual Branch 1.0 on Facebook (video)
10 Reasons for the Success of the American Express ‘Small Business Saturday’ Facebook Page

User/Customer Generated Content
Standard Chartered UAE Launches ‘Go The Distance’ to Capture Emotional Stories

Twitter & Customer Support
Congratulations to Jaime Punishill Which Helped @Citi & @AskCiti to Become the First Verified Accounts on Twitter

Risk & Opportunity
Citibank & Blogging – A Tale of 2 Tales: Citibank Launches a Blog at But Makes a Faux-Pas at

After 8 Weeks and 1,190 Applications from 65+ Countries, Standard Chartered Finds its World’s Coolest Intern
Would You be Kind Enough to Help Flo, the Progressive Girl and Queen of Social Media in Insurance? (video)

Other Posts You Shouldn’t Miss

I am keen to talk to you about social media, twitterfacebook, customer reviews & social commerce in banking, financial services, and insurance.

Don’t hesitate to call me (0044 7736 446 357), send me an email (, or DM me (@Visible_Banking).

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Written by Christophe Langlois

Based in London, Christophe is an entertaining social media keynote speaker and a trusted advisor to the global financial services industry on the topics of social media, social business and digital innovation.

Christophe has contributed to over 140 events in 18 countries.

Currently, Christophe is 'Social Media Senior Managing Consultant' at IBM Interactive Experience. He's also a Digital Advisor at the Financial Services Forum and the Moller Centre (part of the Churchill College in Cambridge).

Christophe's views on are his own, not necessarily his employer's.

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